When planning a new service or program, human service agencies should take transportation into account. Agencies should also consider transportation when developing plans for individual consumers.
Site Location and Scheduling
- Before establishing, relocating, or expanding a program facility, make every effort to find sites that are pedestrian-friendly and have access to public transit
- Transit authorities serve many cities and towns around the Commonwealth. Find out if your site is served by transit authority fixed-route or demand-response/paratransit service. Call your transit agency to ask if any route changes are planned
- Regional Planning Agencies are also a good resource for help identifying locations with access to transportation
- Consult Ride Match and other listings to find out what other transportation services serve your area
- If your program includes its own transportation service, try to coordinate with other local programs on your start times and end times to facilitate shared use of vehicles
Working with Consumers
- Consider the consumer’s transportation needs and options before developing a service plan
- Look for services that are within the consumer’s local community, ideally within walking distance and/or accessible to public transit
- Refer the consumer to travel training if the consumer would benefit from knowing how to use public transit independently
- If referring a consumer to services in another region or in an area not served by transit, consider the travel time, transportation options, and cost implications
- Authorize trip sharing with consumers from other agencies whenever clinically appropriate
This information is provided by EOHHS Human Service Transportation Office.