Massachusetts has a coordinated statewide Human Service Transportation (HST) brokerage system with six Regional Transit Authorities currently brokering and managing over six million consumer trips throughout the state. The HST Office oversees and manages this brokerage.
Contracting in the HST System
Brokers arrange transportation services by subcontracting with local qualified transportation providers. Work volume for providers can be as limited as occasional trips for mid-day medical appointments to long-term, multiple days a week, route-structured program services. If you are interested in being a provider for these HST services, please contact the broker in your area.
HST Provider Performance Standards
We have developed transportation service performance standards in partnership with state agencies participating in the HST brokerage system in Massachusetts. All transportation providers participating in the HST system must adhere to these minimum standards. The standards cover insurance; driver, monitor, and vehicle standards; emergency and inclement weather procedures; training; and other important topics.
Partnering with others can increase your visibility and your ridership, while helping build the capacity of the transportation system in your region. Learn more