• MassHealth Renewal – Member Information and FAQ


    On January 15, 2015, MassHealth began sending letters to current members under 65 years of age, letting them know they need to renew their benefits. Due to systems issues, you may not have received your annual request to renew your benefits since 2013, 2014, or earlier. We need updated information from MassHealth, the Health Safety Net (HSN), or Children’s Medical Security Plan (CMSP) members who have not submitted a new application since November 15, 2014, to determine if they still qualify for health coverage. If you received one of these letters, you must submit a new application by the date on your letter so we can decide if you still qualify for MassHealth, CMSP, or HSN.

    When to Reapply

    If you already received a letter telling you to renew: You must act by the deadline on your renewal letter so that you do not have a gap in coverage. Important deadlines are included below. If you do not remember the deadline on your letter, please be sure to apply as soon as possible to avoid any gaps in coverage. Remember to apply for yourself and any of your household members on MassHealth, HSN, or CMSP, or any additional members in your household who are seeking coverage.
     

    Letter Date

    Deadline Date

    January 15, 2015

    March 15, 2015

    February 6, 2015

    March 23, 2015

    February 12, 2015

    March 29, 2015

    If you have not yet received a letter telling you to renew: MassHealth will continue to send out annual renewal letters on a regular basis.

    How to Reapply

    The fastest and easiest way to reapply for coverage for both individuals and families is by applying online at MAhealthconnector.org. When you apply online, you find out in real time if you are eligible for coverage. The online application at MAhealthconnector.org is available for individuals as well as those applying for their family. Simply visit the website and click the Start Your Application link on the homepage. Remember to apply for yourself and any of your household members on MassHealth, HSN, or CMSP, or any additional members in your household who are seeking coverage.

    You can find a printable application by clicking on the link below. The printable application is available for individuals and those applying for their family. If you apply using the printable application, MassHealth and/or the Health Connector will send you a letter about your eligibility and coverage. Remember to apply for yourself and any of your household members on MassHealth, HSN, or CMSP, or any additional members in your household who are seeking coverage.

    How to Get Help

    If you need help or have questions about applying, you can find it:

    • Online at MAhealthconnector.org
    • By phone. Call the MassHealth Customer Service Center at 1-800-841-2900 (TTY: 1-800-497-4648 for people who are deaf, hard of hearing, or speech disabled). You can call Monday to Friday, 8:00 a.m. to 5:00 p.m. if you need help starting the application or if you have questions.
    • In person. You can get free in-person help from a Navigator or a Certified Application Counselor. These people have been trained and certified to answer your questions and to help you complete your application. For a full list of Navigators and Certified Application Counselors, go to MAhealthconnector.org/help-center.

    Information about MassHealth Annual Renewals


    MassHealth began sending annual renewal letters on January 15, 2015.  We will be sending out renewal letters to members on a regular basis going forward.  Letters are being sent to the heads of households and explain that the entire family should submit a new application at MAhealthconnector.org.

    If you receive one of these letters you must reapply by the deadline in order to avoid a gap in coverage.  Below is a sample copy of the renewal letter that you will get in the mail.  It provides helpful information on all of the ways you can reapply for benefits.

    Important Tips

    • DO visit MAhealthconnector.org to apply for coverage online.
    • DO include on the application yourself and any of your household members on MassHealth, HSN or CMSP, or any additional individuals who are seeking coverage.
    • DO seek help if anything is confusing. Ways to find help can be found above under How to Get Help.
    • DO NOT wait until your last day of coverage to apply.
    • DO NOT wait to receive a letter from MassHealth to apply. You can apply any time at MAhealthconnector.org and find out in real time if you are eligible for coverage.

    Frequently Asked Questions


    I already submitted an online application since November 15, 2014. Do I need to apply again?

    No, you do not need to apply again unless you did not apply for all members of your household who are on MassHealth or any additional members in your household who are seeking coverage.

    You should have received a letter from MassHealth or the Health Connector with additional information about the coverage you were eligible for. If you have applied but have not received a letter within two weeks of applying, please contact MassHealth Customer Service at 1-800-841-2900 (TTY: 1-800-497-4648 for people who are deaf, hard of hearing, or speech disabled).

    For information about who to include on your application, see the question below, “Who should I include on my application?”

    When should I reapply?

    You can reapply any time.  Our new website makes it easy. You can find out in real time if you are eligible for coverage by applying online at MAhealthconnector.org. Make sure to apply by the deadline listed on your renewal letter so that you don’t have a gap in coverage.

    Can I reapply online?

    Yes!  The quickest and easiest way to reapply is online at MAhealthconnector.org. You can also reapply using these other methods:

    1.  Fax:

    Fax a paper application to 1-857-323-8300

    2.  Mail:

    Mail a paper application to the address below:

    Commonwealth of Massachusetts
    Health Insurance Processing Center
    P.O. Box 4405
    Taunton, MA  02780

    3.  Call:

    1-800-841-2900 (TTY: 1-800-497-4648 for people who are deaf, hard of hearing, or speech disabled). You can complete your application over the phone with a customer service representative.

    4.  In Person:

    For help in-person, make an appointment with a certified Enrollment Assister. Find a location near you at https://www.mahealthconnector.org/help-center

    You can go to any MassHealth Enrollment Center listed below for in-person help (no appointment needed).  

    • Chelsea: 45-47 Spruce Street
    • Tewksbury: 367 East Street
    • Taunton: 21 Spring Street, Suite 4
    • Springfield: 333 Bridge Street

    Who should I include on my application?

    You should include on your application all members of your household who are on MassHealth, HSN), or CMSP, and any additional members in your household who are seeking coverage.

    I have MassHealth coverage and have not received a renewal letter from MassHealth. When should I receive a letter from MassHealth?

    If you have not received a renewal letter from MassHealth yet, you will get one sometime before the end of 2015 and on an annual basis after that if you still qualify for health coverage. However, you DO NOT have to wait to receive a letter from MassHealth to reapply for coverage. You can reapply at any time. 

    What happens if I don’t reapply by the date on my renewal letter from MassHealth?

    If you do not submit a new application by the deadline on your letter, your health coverage through MassHealth, the Health Safety Net (HSN), or the Children’s Medical Security Plan (CMSP) will end. You will receive another letter from MassHealth letting you know when your coverage will end.

    If you are eligible for help paying for coverage, you will be able to come back at any time during the year to apply and enroll in a new plan. However, you will still have a gap in your coverage.

    If you are not eligible for help paying for coverage, you must have a “qualifying event” to enroll in a Health Connector plan at another time during the year. To learn more about qualifying events for the Health Connector, go to MAhealthconnector.org.

    I don’t understand how to answer some of the questions on the application. Where can I find more information?

    You can find more information about how to complete questions on the online and paper application in the Getting Started Guide located at https://www.mahealthconnector.org/start.

     


    This information is provided by MassHealth.