Go to Mass.gov home.
  • State Offices & Courts
  • State A-Z Topics
  • State Forms

No Active Alerts

  • Skip to main content
  • Need help resizing text?
The Official Website of the Executive Office of Health and Human Services (EOHHS)
Health and Human Services
  • Departments & Divisions

Main Menu

  • A-Z Topic Index
  • Consumer
  • The current page belongs to the main category of Provider
  • Researcher
  • Government

Breadcrumbs

  1. Home
  2. Provider
  3. Insurance (including MassHealth)
  4. MassHealth
  5. MassHealth Claims Submission
  6. MassHealth Customer Service

MassHealth Customer Service

MassHealth Customer Service is committed to providing outstanding customer service and encourages you to take advantage of the variety of support services we offer to the provider community.

Topic Menu

  • Billing Information

  • MassHealth Customer Service Overview

  • Customer Web Portal Account Request Form (This is not a Member Request Form)

  • Order Provider Publications

  • Request Transportation for a Member

  • MassHealth Customer Service

    MassHealth Customer Service answers your questions about MassHealth billing, policy, and claim status.

  • Business Hours Voice Menu

  • NewMMARS Payment Information

    New Massachusetts Management and Accounting Reporting System (NewMMARS) is implemented for the Commonwealth of Massachusetts, effective July 1, 2004.

  • 835 Payment Advice

    Upon request, MassHealth will provide the 835 Electronic Remittance Advice transaction to any provider who has signed a MassHealth Trading Partner Agreement (TPA).

  • Billing Information

  • Copayments Frequently Asked Questions

  • Electronic Data Interchange (EDI) and HIPAA Information for Providers

  • Questions and Answers about Rehabilitative Therapy Services

  • Revised Quick Reference Directory

  • MassHealth Web Site Navigation Tips

  • Senior Care Options Billing Frequently Asked Questions

  • Questions and Answers for Long-Term-Care Providers

© 2013 Commonwealth of Massachusetts.
Mass.Gov® is a registered service mark of the Commonwealth of Massachusetts.

  • Accessibility Policy
  • EOHHS Web Feedback
  • EOHHS Site Policies
  • Contact Us
  • About This Website