To make contacting our Customer Service Center by phone as convenient as possible, our call menu options are posted below.

To avoid listening to all menu options each time you call, after dialing 1-800-841-2900 to reach the Call Center, you can enter the extension you want as soon as the automated message begins. You can print out this page or bookmark it in your favorites for quick referencing.

Main Menu

Thank you for calling the MassHealth Customer Service Center. Please listen carefully, as our menu options have changed. Your call may be monitored for quality assurance.

  • If you are a doctor or other MassHealth provider, or you wish to become a MassHealth provider, press 1.
  • If you are a MassHealth member or wish to become a MassHealth member, press 2.
  • Para Español, oprima el tres.
  • To repeat these options, press 9.
  • Or stay on the line for operator assistance.

Provider Greeting

Thank you for calling the MassHealth Customer Service Center. Please listen carefully, as our menu options have changed. Your call may be monitored for quality assurance.

Provider Menu

  • For billing and policy inquiries, press 1.
  • For nonemergency transportation inquiries, press 2.
  • To enroll as a MassHealth or PCC provider, press 3.
  • For HIPAA transactions, including PCSS support, press 4.
  • If you know the extension of the person you are trying to reach, press 5.
  • For all other inquiries, press 6.
  • To repeat these options, press 9.
  • Or stay on the line for operator assistance.


This information is provided by MassHealth.