Patients, Families, Visitors, Advocates

Are you aware of any instances of abuse, neglect, or mistreatment of a patient, or misappropriation of a patient's property?

If so, you are encouraged to report these conditions to the Administrator of this agency and to:

Write or Fax:

Complaint Unit
Massachusetts Department of Public Health
Division of Health Care Quality
99 Chauncy Street
Boston, MA 02111

Fax number: 617-753-8165
DPH Hotline: 1-800-462-5540

Employees & Persons Paid to Provide Care

You are required by the Patient Abuse Statute (M.G.L. c.111, 72F-L) to report whenever you suspect there has been an instance of patient abuse, neglect, mistreatment, or misappropriation of a patient's property to the Massachusetts Department of Public Health. Use the fax address and number noted above to make such a report.

This notice must be posted in a location readily accessible to patients, visitors and employees.


This information is provided by the Division of Health Care Quality within the Department of Public Health.