Nursing Homes, Rest Homes and Inpatient Hospice Facilities

Every nursing home, rest home and inpatient hospice facility operating in Massachusetts must post, in a conspicuous location on each floor accessible to residents, patients or the public, notice with information on the Patient Abuse Law, the Patient Abuse Regulations at 105 CMR 155, and the procedure for reporting suspected abuse, neglect, mistreatment or misappropriation to the Department of Public Health.

Home Health and Hospice Agencies

Every home health or hospice agency operating in Massachusetts must post, in their office, in a conspicuous location accessible to staff and the public, notice with information on the Patient Abuse Law, the Patient Abuse Regulations at 105 CMR 155, and the procedure for reporting suspected abuse, neglect, mistreatment or misappropriation to the Department of Public Health.  Every home health or hospice agency must also inform each of its patients of the Patient Abuse Law, the Patient Abuse Regulations at 105 CMR 155, and the procedure for reporting suspected abuse, neglect, mistreatment or misappropriation to the Department of Public Health.

Required Size and Content of the Notice

Size: The notice provided must be at least 8.5 by 11 inches, and in size 12 font or larger.

Language: The notice provided must be posted in the languages commonly used by staff, the residents and patients of the facility or agency, and their families.

Content: The notice provided must include, at a minimum, the following content:

Patients, Families, Visitors, Advocates

Are you aware of any instances of abuse, neglect, or mistreatment of a patient, or misappropriation of a patient's property?  The Massachusetts Patient Abuse Law at MGL Chapter 111, sections 72F-72L, and 105 CMR 155.000 prohibit abuse, neglect, mistreatment and misappropriation in nursing homes and rest homes, and hospice and home health agencies.

If so, you are encouraged to report these conditions to the Administrator of this agency and to:

Write or Fax

Complaint Unit
Massachusetts Department of Public Health
Division of Health Care Facility Licensure and Certification
99 Chauncy Street
Boston, MA 02111

Fax number: 617-753-8165
DPH Hotline: 1-800-462-5540

Employees & Persons Paid to Provide Care

You are required by the Patient Abuse Statute (M.G.L. c.111, 72G) to report whenever you have reasonable cause to believe there has been an instance of resident or patient abuse, neglect, mistreatment, or misappropriation of a resident’s or patient's property.  You must report any suspected abuse, neglect, mistreatment or misappropriation to your supervisor or administrator as specified in reporting policy adopted by your employer.  If you believe your employer has failed to pass on your report to the Department, you may report your concerns directly to the Massachusetts Department of Public Health using the phone number, fax number or address above.