Common Intake Training Course Catalog

The Executive Office of Health and Human Services (EOHHS) Virtual Gateway offers training for providers and outreach workers that need to understand and use the Virtual Gateway Common Intake application to submit online applications for health and human services programs. Please review the course description and prerequisite before enrolling in a course.    

Course Title/Description: Virtual Gateway Common Intake for MassHealth, SNAP Benefits & Other Programs

Scheduled Classes*

* All enrollments are on a first-come, first-served basis. Minimum enrollment of eight (8) students is required to hold most classes. If the minimum is not met, you will be contacted three business days prior to class by email and offered to enroll in a different class.
Schedule is subject to change without notice.

Registration Procedures

To register for training:

• Review Prerequisite Checklist below
• Email Sandrene Odom at VirtualGatewayTraining@state.ma.us.
  Please be sure to include "Common Intake Training Request" in the Subject line of the email
• For each attendee, please include:
  • Full name, email address, telephone number
  • The 1st and 2nd choice of dates/locations
  • Name and address of your organization

You will receive a confirmation of your request within 2 business days. If you any have questions, please contact:

Sandrene Odom, Training Registrar
EOHHS IT Virtual Gateway Operations
VirtualGatewayTraining@state.ma.us
Phone: 800-421-0938

Prerequisite Checklist

• Legal agreements for your organization must be completed or in process at time of training. If you are unsure if your organization has all of the required legal agreements in place, please contact the Virtual Gateway Customer Service: 1‑800‑421‑0938. To access/complete legal agreements:
  • Access the Virtual Gateway page by going to: www.mass.gov/vg
  • Select Becoming a Virtual Gateway User link in the bottom left part of the page
  • Read through the instructions and information
  • Download and complete the 3 Virtual Gateway forms as indicated
  • Download and complete the Common Intake Rider form (about ¾ of the way down the page under Services for Providers and Government Workers—Service Rider)
  • Mail (do not email or fax) the signed originals of the 4 forms to the address indicated on the Virtual Gateway Common Intake Agreement (please retain a copy for your records)
• One or two days before or after your scheduled class your organization’s Virtual Gateway Access Administrator (AA) should send the completed Common Intake User Request Form (URF) to the address indicated on the form (upper right hand corner). Please note that this form must be emailed from the AA’s email account. Instructions and role definitions are included on the form. See the first tab of the form and the upper right hand corner of the form itself — second tab.
• Participants planning to submit online applications for MassHealth must be familiar with both the MassHealth process and the paper Medical Benefit Request (MBR)/Senior Medical Benefit Request (SMBR) application process for individuals applying for health care programs.

This information is provided by the Virtual Gateway within Health and Human Services.