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    EIM/ESM is a significant undertaking for EOHHS. Through it, we've reached out to many agencies, hundreds of providers, and thousands of individual users. Massachusetts is the first state in the nation to integrate management of so many different segments of the human service system. Our work on EIM/ESM is a major component of the Commonwealth's overall effort to modernize service delivery. We appreciate your interest and will continue to support our agencies and our purchase of service providers through the EIM/ESM service. Sincerely, Andrea Dodge, Chief Administrative Officer, Executive Office of Health and Human Services.
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