1. What reports are currently available?
  2. How do I run reports?
  3. Is there a way to make reports run more quickly?
  4. Why is my report output sometimes blank?
  5. Will the EIM/ESM service offer new/different reports in the future?
  6. How can I influence decisions being made about potential future reports?
  7. Why don't I see reports on my screen?
  8. What information do I need to provide to Customer Service or a project team member when asking questions about running reports?


1. What reports are currently available?
A number of EIM/ESM reports are available to authorized users. The following table lists the names of these reports, a brief description, and the roles through which access may be granted to agency or provider users. "N/A" is indicated when the report is not applicable for the group cited.

Several abbreviations are used in the table:

  • CR=Cost Reimbursement
  • CL/AL=Commodity Line/Accounting Line
  • DI=De-Identified
  • MMARS= Massachusetts Management Accounting and Reporting System
  • PRC=Payment Request for Commodity
  • SDR=Service Delivery Report
  • UFR=Uniform Financial Reporting
  • UR =Unit Rate

Report Name

Report Description

Agency Roles

Provider Roles

Activity PRC Details by Claim

Provides detailed claim level information for services associated with a PRC

UR Reports-DI

Contract and Payment Reviewer

Client Enrollment Status

Lists clients enrolled within a specified timeframe and may be used to confirm enrollments, identify clients who have not received services, and/or to assess capacity usage

UR Reports

Client Data Manager, Client Data Reviewer, UR Billing Centralized, UR Billing Decentralized, UR Release, UR Authorize, UR Review

Commodity Based Payment Request

Serves as a hard copy of the PRC; contains all PRC information sent to MMARS for processing

CR Reports

UR Reports

CR Authorize, CR Review,

CR Billing,

UR Release, UR Authorize, UR Review, UR Billing Centralized, UR Billing Decentralized

Cost Reimbursement Budget

Provides cost reimbursement line item budget details

CR Reports

CR Authorize, CR Review, CR Billing

Cost Reimbursement Expenditure Analysis

Provides a fiscal year view to billing against UFR components for a specific contract

CR Reports

CR Authorize, CR Review, CR Billing

Cost Reimbursement Invoice

Provides the ability to print hard copies of CR invoices

CR Reports

CR Authorize, CR Review, CR Billing

Cost Reimbursement Service Delivery Report

Provides a means to print SDR documents

CR Reports

N/A

PRC Accounting Line Detail

Provides the ability to print CL/AL details of PRCs that have been submitted or paid

CR Reports,

UR Reports

N/A

PRC Payment Status Report Submitted vs. Paid

Provides payment dates for PRCs to show lag time between submission and payment

CR Reports,

UR Reports

Contract and Payment Reviewer

Ready Pay Contract Reconciliation Report

Provides history of ready pay contract payments for the purpose of reconciling actual billings against ready pay

CR Reports,

UR Reports

Contract and Payment Reviewer, CR Authorize, CR Review, CR Billing

Remittance Reconciliation Report Detail

Supports the reconciliation of services with remittance

UR Reports

N/A

Service Delivery Report

Provides a means to print SDR documents

UR Reports

UR Billing Centralized, UR Billing Decentralized, UR Release, UR Authorize, UR Review

Service Delivery Report (DI)

Provides an SDR report without client names printed on it

UR Reports-DI

N/A

Vendor Worksheet for Program Budget Amendment

Supports provider requests for line item budget amendments for CR contracts

CR Reports

Contract and Payment Reviewer


2. How do I run reports?
To access reports:

  • Select the Report module in EIM/ESM. The Reports page appears, containing links to all available reports.
  • Click the report you wish to run.
  • Enter criteria in fields.
  • Select report format (PDF or Excel).
  • Click Run Report.

In some cases, reports may be accessible from other screens within EIM/ESM. For example, the CR Invoice Report is available via the Invoice Summary page and the SDR Report is available via the SDR Summary page.

If you have already been authorized to view reports and you need assistance running them, please call Virtual Gateway Customer Service at 1-800-421-0938 (TTY: 1-617-847-6578).



3. Is there a way to make reports run more quickly?
The EIM/ESM reports work best when report parameters (criteria) are tightly defined. Whenever possible, use parameters that reference specific documents. For example, specify a certain invoice number, Payment Request for Commodity (PRC) number, or Service Delivery Report (SDR) month.

If it is not possible to use a specific document number, use input parameters that restrict results to a specific group. For example, use a specific provider name or a short date range.

Finally, whenever possible, avoid broad parameters. For example, avoid criteria that specify an entire fiscal year. Use smaller time increments instead.

4. Why is my report output sometimes blank?
"Blank" report output usually indicates that insufficient data exists to generate the requested report. If this situation is encountered, exit the Report module and conduct a search in EIM/ESM to determine whether the data you are trying to "see" is reflected in EIM/ESM. A blank page may also be generated if a report takes too long to run. In either case, please contact Virtual Gateway Customer Service at 1-800-421-0938 (TTY: 1-617-847-6578).

5. Will the EIM/ESM service offer new/different reports in the future?
Yes. The EIM/ESM Implementation Team is constantly working on evaluating existing reporting tools and identifying additional reporting needs.

6. How can I influence decisions being made about potential future reports?
Agency staff can communicate any report requests/needs to their agency implementation lead. He or she will make sure any such suggestions are logged, evaluated, and tracked. Provider staff may communicate report requests/needs to an appropriate agency representative or Provider Access Lead. They will likewise make sure that such suggestions are considered.

7. Why don't I see reports on my screen?
If you do not see reports on the tool bar as a module, you may not have the security role that allows you to view reports. If it is determined that you need access to reports, contact your organization's Access Administrator. The Access Administrator is the only person authorized to request changes to user security roles.

If you have already been authorized to view reports and you do not see this option on your screen, please call Virtual Gateway Customer Service at 1-800-421-0938 (TTY: 1-617-847-6578).



8. What information do I need to provide to Customer Service or a project team member when asking questions about running reports?
Please make a note of the report name and the date and time you attempted to run it. Additionally, please provide the input parameters you used (contract number, vendor name, etc.) and how long you waited if the report timed out or you halted your efforts. If an error message appears on the screen, make a note of that as well (it may be copied and pasted into an e-mail, if that is how you are communicating).


This information is provided by the Virtual Gateway within Health and Human Services.