The provider job aids available for download below are intended to assist users of the EIM/ESM application.
- EIM/ESM Provider Job Aids
EIM/ESM Provider Job Aids
Getting Started
The Getting Started job aids will assist users with guidance on how to log in to the Virtual Gateway, Reset a Forgotten Password, and how to contact Virtual Gateway Customer Service.
- Virtual Gateway Customer Service Job Aid (posted 4/24/2012)
- EIM ESM User Acknowledgement Form (posted 2/1/2007)
- Virtual Gateway Login Job Aid (posted 10/10/2012)
This job aid will guide a user on how to log into the Virtual Gateway, change your password and change your account information. - Virtual Gateway Forgot Password Job Aid (posted 10/10/2012)
This job aid will guide a user on how to reset a forgotten Virtual Gateway Username/Password. - How to Logon to the Virtual Gateway
This online tutorial will teach a user how to log into the Virtual Gateway, change your password and change your account information.
Manage Enrollment Locations
The Manage Enrollment Locations job aids will assist user who manage EIM contracts and interfaced client enrollments in EIM.
- Add/Edit Participating Organization Job Aid (posted 2/1/2011)
This job aid will walk providers through the process of adding provider locations to individual contracts. - Assign Enrollment Locations Job Aid (posted 2/1/2011)
This job aid will walk providers through the process of assigning interfaced clients to a provider location.
Client Entry and Enrollment
The Client Data Entry and Enrollment job aids will assist users who manually enter client enrollment records into ESM.
Bureau of Substance Abuse Services (BSAS)
- Consent Job Aid (posted 11/8/2010)
- BSAS Programs - Address Information Job Aid (posted: 11/8/2010)
- BSAS Programs - Client Enrollment and Assessments (posted 5/4/2012)
This job aid will provide guidance to DPH providers on how to add and update client information and also how to enter enrollment and disenrollment assessments for the BSAS programs in EIM/ESM. - BSAS Programs - Insurance Information Job Aid (posted: 11/8/2010)
- ESM Recovery Support Center - Client Data Entry Job Aid (posted 5/4/2012)
This job aid will provide guidance to DPH providers on how to add and update client information, how to enter a service plan and how to disenroll for the BSAS Recovery program in EIM/ESM.
Program Reviewer Job Aid (posted 11/8/2010)
- Reports Catalog Handout (posted 11/8/2010)
- Reports Job Aid (posted 11/8/2010)
- Reports Guide (posted 2/26/2008)
- Reporting ICD 9 Diagnostic Code Job Aid (posted 11/8/2010)
- SBHC Job Aid (posted 11/8/2010)
Competitive Integrated Employment Services (CIES)
- CIES Programs - Client Enrollment Job Aid (posted 7/25/2011)
This job aid will assist DTA and MRC providers who are enrolling and updating client enrollment records in ESM for the CIES Program.
MRC ABI Residential Program
- ABI Program - Client Enrollment Job Aid (posted 7/25/2011)
This job aid will assist MRC providers who are enrolling and updating client enrollment records in ESM for the ABI Residential Program.
EIM Billing
The EIM Billing job aids will assist users who work with Accommodation Rate, Cost Reimbursement and Unit Rate contracts in EIM. This section also provides guidance on EIM/ESM statuses, running reports, and completing CIES Progress Documentation Forms.
Accommodation Rate
- Updated! Accommodation Rate Job Aid (posted 4/29/2013)
This job aid assists users who bill with Accomodation Rate invoices and/or SDRs.
Note: This job aid has been updated to reflected EIM/ESM system enhancements that will become effective as of May 19, 2013. - DMH - 3066 Individual and Family Flexible Supports (posted 8/2/2012)
This Accommodation Rate job aid supplement is for providers who have DMH contracts for Individual and Family Flexible Supports.
Cost Reimbursement (Invoice) Contracts
- Cost Reimbursement Amendment Job Aid (posted 11/15/2010)
- Updated! Cost Reimbursement SDR Job Aid (posted 4/29/2013)
file size 1MB
This job aid assists users who bill with Cost Reimbursement invoices and/or SDRs."
Note: This job aid has been updated to reflected EIM/ESM system enhancements that will become effective as of May 19, 2013. - Updated! Cost Reimbursement SDR Job Aid for HST Providers Only (posted 4/29/2013)
file size 1MB
This job aid assists HST Brokers who bill with Cost Reimbursement invoices and SDRs.
Note: This job aid has been updated to reflected EIM/ESM system enhancements that will become effective as of May 19, 2013. - Invoice Assessment Job Aid (posted 11/15/2010)
- Invoice Job Aid (posted 11/15/2010)
- Payment Tracking Report Job Aid (posted 11/15/2010)
- Reports Job Aid (posted 11/15/2010)
- Status Job Aid (posted 7/27/2011)
- Tracking Payments in EIM Job Aid (posted 11/15/2010)
- Updating Category 1 Line Items Job Aid (posted 11/15/2010)
Unit Rate (SDR) Contracts
- NEW! Error Codes for Service Delivery and Adjudication Rules Job Aid
- Updated! Decentralized Service Delivery Report (SDR) (posted 4/29/2013)
file size 1MB
This job aid assists users who bill with Unit Rate SDRs at the decentralized level.
Note: This job aid has been updated to reflected EIM/ESM system enhancements that will become effective as of May 19, 2003. - Payment Detail by Client Report Job Aid (posted 12/17/2012)
- Payment Tracking Report Job Aid (posted 11/15/2010)
- Reports Job Aid (posted 11/15/2010)
- Updated! Service Delivery Report (SDR) Job Aid (posted 4/29/2013)
file size 1MB
This job aid assists users who bill with Unit Rate SDRs at the centralized level.
Note: This job aid has been updated to reflected EIM/ESM system enhancements that will become effective as of May 19 2013. - Status Job Aid (posted 7/27/2011)
- Tracking Payments in EIM Job Aid (posted 11/15/2010)
- Unit Rate Amendment Job Aid (posted 11/15/2010)
Competitive Integrated Employment Services (CIES) Progress Documentation Forms
- CIES Progress Documentation Job Aid (posted 11/15/2010)
This job aid will assist providers in completing progress documentation forms as part of the CIES Program. - CIES Progress Documentation NAICS Job Aid (posted 11/15/2010)
This job aid will assist providers in completing progress documentation forms as part of the CIES Program. - CIES Progress Documentation SOC Job Aid (posted 11/15/2010)
This job aid will assist providers in completing progress documentation forms as part of the CIES Program. - DDS CIES Providers: Reporting EIM Hourly Services Job Aid (posted 11/15/2010)
This job aid will assist DDS Providers participating in the CIES Program. - DTA CIES Providers: Reporting EIM Component-based Services Job Aid (posted 11/15/2010)
This job aid will assist DTA Providers participating in the CIES Program. - MRC CIES Providers: Reporting EIM Hourly and Component-based Services Job Aid (posted 11/15/2010)
This job aid will assist MRC Providers participating in the CIES Program.
Ready Payment
The Ready Payment job aids provide guidance on how to reconcile payments and also provide information on the Ready Pay schedule.
- Provider Ready Pay Job Aid (posted 11/15/2010)
This job aid with assist users who work with Ready Pay Invoices by providing instructions on how to search for and view an invoice along with how to view a Ready Pay Adjustment. This job aid also provides scenarios surrounding Ready Payments and how to reconcile those payments.
- Ready Payments Job Aid (posted 11/15/2010)
This job aid provides the FY10 Ready Pay Schedule and also information on the Ready Pay schedule when payments fall on a weekend or holiday.
HIPAA Information
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) job aids provide guidance on how to read and reconcile HIPAA Claims Files in EIM.
- HIPAA Claims Status Report Job Aid (posted 11/15/2010)
- Reconciling HIPAA 277 File (posted 11/15/2010)
- HIPAA - Version 5010 Transactions in EIM/ESM
Information and instructions about EIM/ESM's implementation of the 5010 standards.
This information is provided by the Virtual Gateway within Health and Human Services.