Steps to register an organization and obtain user accounts follow:
Call Virtual Gateway Customer Service
Telephone 800-421-0938
TTY 617-847-6578
The representative who answers the phone will tell you whether the organization you work for is already registered and, if it is, which Virtual Gateway service(s) your organization uses.
If your organization is new to the Virtual Gateway, the service agent will provide you with information about how to register. Please note that permission from EOHHS is required to gain access to some services.
If your organization is already registered with the Virtual Gateway, the service agent will give you the name and e-mail address of your organization's Virtual Gateway Access Administrator.Your Access Administrator can work with your supervisor or manager to request a Virtual Gateway account on your behalf.
User names and passwords, along with any other documents users may need to complete and sign, are emailed to users by Customer Service.
Information for New Virtual Gateway Organizations
To register on the Virtual Gateway, all organizations must complete and sign certain forms and documents. At a minimum, all organizations new to the Virtual Gateway must download and complete three forms.
Virtual Gateway Services Agreement
The Virtual Gateway Services Agreement sets forth the terms and conditions that your organization must agree to in order to access the Virtual Gateway. The Agreement must be signed by an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws. This form only needs to be completed once - the first time your organization signs up to use the Virtual Gateway.
Access Administrator Designation
Each organization must designate an individual to be their Virtual Gateway Access Administrator. He or she is responsible for approving, modifying, and/or removing user access privileges for any of the Virtual Gateway's business services used by your organization. The Virtual Gateway Designation of Access Administrator Form must be signed by an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws.
User Request Form
The User Request Form for Virtual Gateway access is used to add, change, or delete individual user account information for all Virtual Gateway business services. Your Access Administrator must complete the User Request Form to request user accounts for anyone within your organization who requires access to a Virtual Gateway service.
Additional forms may be required. Some Virtual Gateway business services require organizations to agree to certain terms and conditions of use, which are included in riders to the standard Virtual Gateway Services Agreement. Such service riders must be signed by an individual who has the legal authority to sign on behalf of your organization, as evidenced by your organization's charter or bylaws.
The following matrix indicates whether service riders apply to Virtual Gateway services:
Services for Providers and Government Workers
Virtual Gateway Service | Service Rider (if applicable) |
Interpreter Referral Information System (IRIS) | Not Required |
Not Required | |
Not Required | |
Senior Information Management System (SIMS) | Not Required |
Service and Transition Planning (STARS) |
Services for Government Workers
Virtual Gateway Service | Service Rider (if applicable) |
Legislative Budget Tracking | Not Required |
Enterprise Budget System | Not Required |
Enterprise Reporting | Not Required |
This information is provided by the Virtual Gateway within Health and Human Services.