I WANT TO REQUEST SOMEONE ELSE'S CORI

 

HOW DO I REGISTER TO OBTAIN CORI FOR MY EMPLOYEES, VOLUNTEERS, HOUSING APPLICANTS, OR
LICENSEES?

To obtain CORI for employees, volunteers, housing applicants, or licensees, you must register your organization
with the online iCORI Service. For step-by-step instructions on registering with the iCORI Service, please read the
Quick Reference Guide to Register as an Organization, available at:

http://www.mass.gov/eopss/docs/chsb/register-as-an-organization-quick-reference-guides-2012.pdf

In addition, please review the Quick Reference Guide to Submitting a Request, available at:

http://www.mass.gov/eopss/docs/chsb/quick-reference-guide-submitting-a-request.pdf

This document explains the process for submitting CORI requests and for retrieving CORI check responses.

There is also a level of CORI access available to the public. This level of access is referred to as an “Open” CORI
request. You may submit an open CORI request by creating an account in iCORI or by submitting a paper
request. Please see the Quick Reference Guide to Submitting a Request for information on how to register:

http://www.mass.gov/eopss/docs/chsb/quick-reference-guide-submitting-a-request.pdf
 

I AM PROCESSING CORI REQUESTS FOR EMPLOYMENT, HOUSING, VOLUNTEERS OR LICENSING.
WHERE CAN I FIND THE NEW CORI ACKNOWLEDGMENT FORM (FORMERLY KNOWN AS THE CORI
REQUEST FORM)?


The CORI Acknowledgment Form is available on our website at:


http://www.mass.gov/eopss/docs/chsb/cori-acknowledgement-04-23-fillable.pdf

 

WHAT FORMS OF IDENTIFICATION CAN BE USED TO VERIFY THE INFORMATION ON A CORI
ACKNOWLEDGEMENT FORM?


Only government-issued photographic identification can be used to verify the information submitted on a CORI
Acknowledgement Form. Examples include a state driver’s license or identification card, a passport, or military
identification. Should the applicant not have a government-issues photographic ID, a government-issued birth
certificate may be used.

CAN OUR ORGANIZATION ACCEPT AN ELECTRONIC SIGNATURE ON A CORI ACKNOWLEDGMENT
FORM?


No. All CORI Acknowledgement Forms must have a “wet” signature. If the individual cannot appear in person at
your organization, he or she may submit a notarized CORI Acknowledgement Form.
 

CAN OUR AGENCY ACCEPT INTERNATIONAL PASSPORTS TO VERIFY A SUBJECT’S IDENTITY?

DCJIS recommends that requestors use identification issued by a U.S. government agency. If the individual does
not have such an identification, then you may use an international passport to verify the information listed on
the CORI Acknowledgement Form.
 

WHAT IF AN APPLICANT DOES NOT HAVE A VALID SOCIAL SECURITY NUMBER (SSN)?

An applicant must provide the last six (6) digits of his/her Social Security Number (SSN) on the CORI
Acknowledgement Form for all request types except Open. If an individual does not have a social security
number, then the requestor must enter six zero for the SSN.

IMPORTANT: six (6) zero can only be used for the SSN in those cases in which the applicant does not have a valid SSN.  A requestor who submits a CORI request using zero in the SSN field when the applicant has a valid SSN is subject to criminal and civil penalties.

 

CAN I SUBMIT MULTIPLE NAMES IN A SINGLE CORI REQUEST?

Yes. Up to 500 names can be submitted with a single iCORI request.  A fee will be charged for each name submitted with the request.

 

CAN I UPLOAD A "BATCH" OF iCORI REQUESTS AT ONE TIME?

Yes.  A user may upload a file (Batch) of names to the iCORI Service.  A CORI check will then be performed on each name in the file.  Instructions for submitting a batch of names to the iCORI Service are available at:

http://www.mass.gov/eopss/docs/chsb/icori-batch-request-specification.pdf

 

HOW DOES MY ORGANIZATION APPLY FOR A FEE WAIVER?

When your organization registers with the iCORI Service, it will need to answer a series of questions to determine the fee status of your organization.  If, based on the responses provided, your organization qualifies, a fee waiver will be automatically applied to your organization's account.

If the answers provided to the registration questions do not automatically qualify your organization for a fee waiver, but you feel your organization is entitled to one, you may submit a Fee Waiver Request to the DCJIS.  The Fee Waiver Request Form is available at:

http://www.mass.gov/eopss/docs/chsb/cori-fee-waiver-request-form.pdf

 

CAN I EXPEDITE MY REQUEST?

No. The DCJIS does no offer expedited service for iCORI requests.

 

WHAT DO I NEED TO KNOW WHEN ENTERING A SUBJECT'S NAME THROUGH THE iCORI SERVICE?

The iCORI Service provides responses that are exact matches to the subject information entered by the requestor.  To help ensure accurate results, please include any hyphens and/or apostrophes that exist in the subject's last name.

 

CAN I REQUIRE SOMEONE TO PROVIDE ME WITH HIS/HER CORI?

No. It is unlawful to require an individual to provide a copy of his/her CORI (M.G.L. c. 6, § 172).

 

DOES USING THE iCORI SYSTEM REQUIRE TRAINING?

Yes. All iCORI users must complete the online training. You can access the iCORI on-line training documents at:

http://www.mass.gov/eopss/crime-prev-personal-sfty/bkgd-check/cori/icori-training-documents.html

 

HOW LONG DO I NEED TO KEEP A CORI ACKNOWLEDGEMENT FORM?

Completed CORI Acknowledgment Forms must be retained for a minimum of one year.
 

HOW LONG DOES MY ORGANIZATION NEED TO RETAIN CORI RESULTS?

The DCJIS does not require you to retain CORI results. You may keep CORI results for the duration of
employment or volunteer service and then for seven years post employment.

 

DO I NEED A CORI POLICY?


Organizations that annually conduct five or more CORI checks are required to have a CORI policy. Please see the
DCJIS Model CORI Policy at:

http://www.mass.gov/eopss/docs/chsb/dcjis-model-cori-policy-may-2012.pdf

This contains the minimum requirements for a CORI policy. An organization may adopt the DCJIS Model CORI
Policy as its own.

 

CAN I RESUBMIT A CORI REQUEST FOR AN INDIVIDUAL THAT HAS ALREADY COMPLETED AN
ACKNOWLEDGEMENT FORM?

A CORI Acknowledgment Form is valid for a period of one year. You may conduct a subsequent CORI check
within the one year, but only if you first provide the individual with at least seventy-two hours written notice
that a new CORI check is going to be conducted. Please note that this requirement does not apply to the
screening of housing applicants. A new CORI Acknowledgment Form must be completed each time a housing
applicant’s CORI is requested.

 

I WANT TO REQUEST MY OWN CORI


HOW DO I OBTAIN A COPY OF MY OWN CORI?

You can obtain a copy of your own Massachusetts CORI either by using the iCORI Service or by submitting a
request via U.S. Mail.
 

To obtain a copy of your own CORI online via the iCORI Service, you must register for an iCORI account. For
step-by-step instructions on registering with the iCORI Service, please read the Register as an Individual – Quick
Reference Guide, available at:
 

http://www.mass.gov/eopss/docs/chsb/register-as-an-individual-quick-reference-guide.pdf
 

In addition, please review the Quick Reference Guide to Submitting a Request, available at:
 

http://www.mass.gov/eopss/docs/chsb/quick-reference-guide-submitting-a-request.pdf
 

This document explains the process for submitting CORI requests and for retrieving CORI check responses.
 

IMPORTANT: you must have a valid Massachusetts Drivers License or Massachusetts Identification Card to
register with the iCORI Service.
 

To obtain a copy of your own CORI via U.S. Mail, you must complete a CORI Personal Request Form, which is
available at:

http://www.mass.gov/eopss/docs/chsb/adult-personal-criminal-record-request-form.pdf
 

The form must then be mailed to the address listed on the form.
 

WHAT SHOULD I DO IF I CANNOT AFFORD THE $25 FEE TO OBTAIN A COPY OF MY CORI?

Indigent individuals seeking to obtain a copy of their own Massachusetts CORI may apply for a waiver of the $25
fee. To apply for a fee waiver, you must complete the CORI Personal Request Form and the DCJIS Affidavit of
Indigency and mail both to the DCJIS at the address listed on the Form. The DCJIS Affidavit of Indigency Form is
available at:
 

http://www.mass.gov/eopss/docs/chsb/affidavit-of-indigency.pdf

 

CAN CERTIFIED COPIES OF PERSONAL CORI REQUESTS BE VIEWED ONLINE?

No. Certified copies of CORI results are mailed to the requestor. They cannot be viewed online.
 

CAN I DROP OFF MY CORI REQUEST FOR PROCESSING?

No. The DCJIS does not offer walk-in service. CORI requests may be submitted online through the iCORI system
and can also be submitted via U.S. Mail.
 

CAN I CANCEL A CORI REQUEST ONCE I HAVE SUBMITTED IT?

No. A CORI requests cannot be cancelled once it has been submitted.

HOW DO I SEAL MY MASSACHSETTS CRIMINAL RECORDS?

The DCJIS does not have the legal or technical authority or ability to seal records. You must contact the
Massachusetts Office of the Commissioner of Probation at (617)727-5300. Information on sealing your
Massachusetts criminal record is also available at:
Office of the Commissioner of Probation - Forms
 

HOW DO I OBTAIN AN APOSTILLE FOR MY CERTIFIED CORI?

To obtain an apostille for a certified iCORI result, you must contact the Massachusetts Secretary of State’s
Office. Information on obtaining an apostille is also available on the Secretary of State’s web site at:
Public Records: Apostilles and Certifications


IF I AM SUBMITTING A PAPER REQUEST FOR CORI, TO WHOM DO I MAKE MY MONEY ORDER
PAYABLE?


Money orders or bank checks must be made payable to the Commonwealth of Massachusetts.
 

CAN I FIND OUT WHO HAS CONDUCTED CORI CHECKS ON ME?


Yes. You may find out who has conducted a CORI check on you by submitting a request for a CORI Self Audit to
the DCJIS. The CORI Self Audit Request Form is available at:
 

http://www.mass.gov/eopss/docs/chsb/self-audit-request-form.pdf
 

IMPORTANT: self audit results only include requests submitted by non-law enforcement entities, including
hospitals, schools, housing authorities, and private landlords. CORI requests made by law enforcement and
criminal justice agencies will not be included in self audit results.
 

MY CORI CONTAINS INFORMATION THAT I BELIEVE IS INCORRECT. HOW CAN I CORRECT THIS
INFORMATION?

If you believe there is incorrect information on your CORI report, you may either contact the trial court directly
or file a complaint with the DCJIS. To file a complaint with the DCJIS, you must complete an Incorrect CORI
Complaint Form, which is available at:
 

http://www.mass.gov/eopss/docs/chsb/incorrect-cori.pdf


DCJIS staff will review your complaint and assist, if possible, with correcting inaccurate CORI by gathering
applicable information and, where necessary, contacting other agencies for assistance.
 

IMPORTANT: DCJIS staff cannot provide legal advice or representation to individuals. In addition, the DCJIS does
not have the legal or technical authority or ability to make changes to criminal records. Information contained
within a CORI may only be amended by the Massachusetts Trial Court. Information on the process for correcting a Massachusetts criminal record is available on the DCJIS web site at:
 

http://www.mass.gov/eopss/docs/chsb/cori-process-correcting-criminal-record-2012.pdf
 

VIEWING RESULTS


WHAT TYPE OF INFORMATION WILL I RECEIVE WHEN REQUESTING A CORI?

The type of information received in response to a CORI request will depend on the authorization level of the
requestor. The CORI law identifies several levels of CORI access. For a full explanation of the available levels of
CORI access, please refer to the document entitled Summary of Levels of CORI Access with Requestor Types,
which is available at:

 

HOW DO I VIEW THE RESULTS OF A iCORI REQUEST?

To view your iCORI results, sign in to your iCORI account and click on “View Results” tab.
 

IMPORTANT: you will not be notified when the results of your CORI request are available. You must continue to
review the results queue on the “View Results” tab.
 

WHY DOES A CRIMINAL CASE APPEAR AS “OPEN” IN iCORI IF THE CASE IS CLOSED?

If a criminal case on your CORI report appears as open, and you believe it should appear as closed, you must
contact the probation office at the court where the charges originated to have the record updated. The DCJIS
does not have the legal or technical authority or ability to make changes to the information contained in the
CORI database.
 

MY REQUESTS ARE PENDING, WHEN WILL I RECEIVE THEM?

While iCORI is an automated service and most responses to CORI requests will be returned immediately, there
will be instances in which a CORI request will require manual processing. In these cases, responses will be
delayed. Your CORI results will appear in your CORI Results queue as soon as they are processed by DCJIS staff.
There will be no notification when a delayed request has been processed. You will need to keep checking your
CORI Results queue. Pending CORI requests may take as long as eight weeks to be fulfilled.
 

MANAGING MY ACCOUNT

CAN MY ORGANIZATION REQUEST ADDITIONAL LEVELS OF CORI ACCESS?

You may request additional CORI access by contacting the DCJIS Legal Department at 617-660-4760. If you are
eligible to receive additional access under the CORI law, your iCORI account will be updated to allow the
additional access.
 

WHY HAS MY iCORI ACCOUNT BEEN CANCELLED?

If your iCORI account has been cancelled, the iCORI representative for the account must contact the DCJIS Legal
Department at 617-660-4760.

 

WHY IS THE ACCOUNT ACTIVATION LINK IN MY ACTIVATION EMAIL NOT WORKING?

The account activation link is only valid for 24 hours. To receive a new account activation email, please contact
the DCJIS Constituent Assistance and Research Unit via telephone at (617)660-4640 or via email at:
 

iCORI.INFO@MassMail.State.MA.US
 

WHAT IF I FORGET MY USERNAME OR PASSWORD TO MY iCORI ACCOUNT?

If you forget your iCORI Username or Password, please go to the iCORI log in page and select either the Retrieve
Username or Retrieve Password link and follow the prompts. An email containing your Username or a
temporary password and a link to the log-in page will be sent to the email on file for your account. Please follow
the instructions provided in this email to access your account.
 

CAN I USE THE SAME EMAIL ADDRESS TO REGISTER FOR A SECOND iCORI ACCOUNT?

No. Once an email address is registered with an iCORI account, you cannot use that email address to set up
additional iCORI accounts. If you require a second account, you will need to use a different email address for the
second account.
 

HOW DO I CHANGE MY EMAIL ADDRESS ON MY REGISTRATION?

To change the email address associated with your iCORI account, the iCORI representative or back up
representative must log in to your agency’s iCORI account, select the “Manage Accounts” tab, select the
appropriate username, and then click on “Change Email” link.
 

I WANT TO FILE A CORI VIOLATION COMPLAINT

DO I NEED AN ATTORNEY TO FILE A CORI COMPLAINT?

No. You may file a complaint either pro se (on your own) or with the assistance of an attorney. The DCJIS
cannot provide legal advice to individuals seeking to file a complaint. Therefore, you must seek your own legal
counsel if you have questions or concerns about filing your specific complaint.
 

WILL THE PERSON/ORGANIZATION AGAINST WHOM I HAVE FILED A COMPLAINT KNOW THAT I HAVE
FILED A COMPLAINT?

Yes. Investigations into complaints include contacting the party alleged to have committed a violation for a
response.
 

CAN I COMPLETE A COMPLAINT FORM ON SOMEONE ELSE'S BEHALF?

No. CORI complaint forms must be completed by the individual that is the subject of the complaint. Please
note, however, that an attorney may represent you in the complaint process and, in this case, can complete the
complaint on your behalf.

 

DOES THE DCJIS ACCEPT COMPLAINTS BY FAX OR EMAIL?

No. Complaints may only be filed via U.S. Mail. Faxed or emailed complaints will not be accepted.
 

I RECENTLY LEARNED THAT AN INDIVIDUAL KNOWS ABOUT INFORMATION THAT IS CONTAINED IN
MY CORI. MY CORI IS NOT PUBLIC RECORD AND I DID NOT PROVIDE HIM/HER WITH PERMISSION TO
VIEW MY INFORMATION. WHAT TYPE OF COMPLAINT SHOULD I FILE?

You must complete the Improper Access To, and/or Dissemination Of, CORI Complaint Form. This Form is
available at:


http://www.mass.gov/eopss/docs/chsb/improper-access-dissemination-of-cori.pdf
 

I APPLIED FOR A POSITION (EMPLOYMENT, VOLUNTEER, HOUSING, OR LICENSING) AND WAS DENIED
ON THE BASIS OF MY CORI. THE ORGANIZAION TOLD ME THAT I COULD GET A COPY OF MY OWN
CORI, BUT DID NOT PROVIDE ME WITH THIS INFORMATION OR WITH AN OPPORTUNITY TO SEE IF
WHAT THE EMPLOYER RECEIVED WAS ACCURATE. CAN I FILE A COMPLAINT?

Yes. You must complete and submit a CORI Regulatory Violations Complaint Form. This Form is available at:


http://www.mass.gov/eopss/docs/chsb/cori-regulatory-violations.pdf
 

Generally, under the provisions of the CORI law and regulations, an organization that is inclined to make an
adverse decision on the basis of a CORI is required to provide the subject with the opportunity to dispute the
accuracy of the CORI. The organization is also required to provide the following information: (a) a copy of the
CORI; (b) information regarding which part of the CORI makes the person ineligible for the position; (c) a copy of
the organization’s CORI policy; and (d) DCJIS’s information regarding the process for correcting a CORI.
 

I RECEIVED MY SELF AUDIT RESULTS AND IT INCLUDES CHECKS THAT I DID NOT AUTHORIZE. CAN I
FILE A COMPLAINT?

Yes. If the results of your self audit reveal inquiries that you did not authorize, you may file a complaint with the
DCJIS. You must use the CORI Regulatory Violations Complaint Form for this purpose. The Form is available at:


http://www.mass.gov/eopss/docs/chsb/cori-regulatory-violations.pdf
 

WHAT QUESTIONS CAN THEY ASK ABOUT MY CORI IN AN INTERVIEW OR ON AN EMPLOYMENT
APPLICATION?

Questions and/or complaints regarding the types of questions that can be asked about your CORI in the
employment context fall within the purview of the Massachusetts Commission Against Discrimination (MCAD).
To learn more about this topic and about how to file a complaint, please visit the MCAD website at:


www.mass.gov/mcad

 

I WAS RECENTLY ASKED ABOUT MY CORI IN AN INTERVIEW. DO I HAVE A RIGHT TO KNOW WHERE
THE INTERVIEWER RECEIVED THE CORI?

Yes. The CORI law (M.G.L. c. 6, s. 171A) requires an interviewer to identify the source of the CORI to the
applicant prior to questioning him/her about the information. If you were not provided with this information,
you may file a regulatory violation complaint with the DCJIS. You must complete and submit a CORI Regulatory
Violations Complaint Form. This Form is available at:


http://www.mass.gov/eopss/docs/chsb/cori-regulatory-violations.pdf