Critical Incident Stress Management Teams can be activated to support the fire service in the Commonwealth 24 hours a day, seven days a week. You can contact a team member directly or through the Mass. Emergency Management Agency (MEMA) at (508) 820-2000.

Critical Incident Stress Management Teams
Massachusetts has a network of 17 Critical Incident Stress Management (CISM) teams staffed by specially trained public safety volunteers and clinicians. They are coordinated through the Massachusetts Peer Support Network (MPSN) pdf format of Massachusetts Peer Support Network (MSPN)
and can be activated 7 days a week, 24 hours a day. Because confidentiality is paramount many are unaware of this important resource. Anyone can reach out to a team because what is traumatic for one person or one department may not be for the next, but here’s a list of ten of the top reasons to call in a CISM team that may be helpful to keep in mind:

1)    Line of duty death
2)    Suicide of a colleague
3)    Injury or death of a child
4)    Victim known to the responder
5)    Discharge of a firearm
6)    Prolonged failed rescue
7)    Mass casualty incident
8)    Excessive media coverage of incident
9)    Administrative betrayal
10)  Personal safety

The Department of Fire Services contracts with the Massachusetts Peer Support Network to provide funding for training and some operational needs, but all the members are volunteers. Teams are designed to provide crisis intervention to help keep public safety personnel working and safe and to suggest referrals to clinicians where appropriate.

For more information about CISM programs at the Department of Fire Services, contact James DeSimone at (978) 567-3721 or