• Senior Fire Officer Forum Presentations

     Upcoming 2013 Senior Fire Officer Forum Events pdf format of Upcoming 2013 Senior Fire Officer Forum Events

    Several times annually the Department of Fire Services sponsors programs by local and national fire service speakers geared toward the senior fire official. These programs are designed to provide information on current topics of interest to the fire service. All of these programs are eligible for continuing education hours toward Fire Chief Credentialing.

    Massachusetts Department of Fire Services
    2013 Senior Fire Officer Forums

     

    Senior Fire Officer Forum – May 28 2013

    Frank Viscuso

    Step Up and Lead!

     

    Speaker: Dep. Frank Viscuso, Kearney, NJ, Fire Department

    Frank Viscuso is a 21-year veteran of the fire service and a Deputy Chief of the Kearny, NJ, Fire Department. Frank is a Level 2 fire Instructor and the author of four books (Common Valor, The Mentor, Fireground Operational Guides, and the recently released Step Up and Lead). Fireground Operational Guides, which he co-wrote with Deputy Chief Mike Terpak, is a fire service best-seller and many departments throughout the country have adopted the book as their organizational SOP’s. Since becoming an officer, Frank has written more than forty articles for fire publications including Fire Engineering, Firehouse, and Jersey Firefighters Magazine.

    Frank has the ability to move people to action. It has become his trademark as a speaker and motivator. Over the past decade Frank has spoken to audiences (both in and out of the fire service) on many topics that include Officer Development, Leadership, Team Building, and Customer Service. Those audiences have ranged from thousands, to private consulting with leaders and their handpicked teams. He has also provided private counseling for hundreds of organizational leaders who aspired to learn what it takes to become leaders in their chosen field.

    The Officer Development Program Frank has developed is designed to introduce fire service members to the top traits associated with leadership in their field and equip them with the necessary skills needed in order to lead, manage and motivate their teams

    Step up and Lead

    Leadership and Officer Development

    Course Summary

    This class is will discuss leadership in today’s fire service, developing leadership skills in officers, and customer service.

    Leadership in Today’s Fire Service

    Begin with a discussion on the differences between management and leadership. This portion of the class includes a discussion on the highest rated fire service leadership traits. Among them are loyalty, adaptability, determination, enthusiasm, empathy, courage and honor. Although this class is listed under officer development, it’s a popular course fire service leaders at all levels, from the rank of firefighter to the department head.

    Officer Development – Leadership Skills

    This portion of the class covers the necessary leadership skills that are needed for fire officers in order to motivate, manage and maintain discipline. Among the topics included are Mentoring and Succession Planning, Critiquing others, Delegating, Preventing Freelancing, Technical Report Writing, Tackling administrative tasks, Dealing with subordinate Issues, How to conduct a Post Incident Analysis, Leadership on the fire ground, and Building Morale. *Promotional tips will be provided for non-officers

    Customer Service

    Every organization has a culture. It is either created by design or default. Creating a culture of customer service does not happen by accident. This portion of the class will introduce individuals to proven theories, methods and techniques that can help your members make a great impression on the people they come in contact with. This class will also help build organizational morale and prevent unnecessary liability. The class ends with a discussion about the advantages and disadvantages of Social Media with regards to today’s fire service.

     

    Tuesday, May 28, 2013

    1000 to 1500 hours

    Department of Fire Services, 1 State Road, Stow, MA

    Course #200-039-675-SP-A

    Register Online: or fax a MFA Forum registration form pdf format of mfa_forum_regform.pdf
    to (978) 567- 3229


    This class has been approved for two (2) hours of Continuing Education credits for Fire Chief Credentialing.

    Out of state Fire Service Personnel will be charged a registration fee of $25.00. Please make checks payable to: Massachusetts Firefighting Academy Trust Fund