To: Head of Fire Departments
From: Stephen D. Coan, State Fire Marshal
Date: August 1, 2003
Re: 24/7 Contact Information - Code Compliance and Enforcement

The Department of Fire Services provides code compliance and code enforcement support to fire departments throughout the Commonwealth. In an effort to enhance our support to the fire service community, we have recently transitioned to 24/7 availability to provide the highest possible level of technical, compliance and enforcement support around the clock. Following is information for contacting Code Compliance and Enforcement Officers 24 hours a day should the need arise.

Outside of regular business hours: contact the Office of the State Fire Marshal by calling the Massachusetts Emergency Management Agency at:


Ask the MEMA Dispatcher to page the on-call Code Compliance and Enforcement Officer, and be prepared to provide the following details:

  • Name of community and street address of the incident
  • Nature of the accident/injury/damage and if it is over or on-going
  • Name of fire department contact with a telephone number for a call back

Normal business days from 9:00 a.m. to 5:00 p.m: Contact the Office of the State Fire Marshal at: 978-567-3375