Thank you for contacting us. We appreciate the chance to respond to the suggestions, comments, and questions you have for us.

Please let us know how we can assist you in learning about our program.

We look forward to showing you the uniquely designed phone equipment and accessories we offer. Our goal is to provide the information you seek in a timely and professional way.

MassEDP Customer Service


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Voice/TTY 800-300-5658
Mon - Fri 8:30am to 5:00pm
E-Mail: grant.harrison@state.ma.us

Grant Harrison, EDP Manager
grant.harrison@state.ma.us

If MassEDP Customer Service does not resolve your issue you may contact the MassEDP Administrator.


Or write to:


Monna Wallace

Email: Monna.Wallace@state.ma.us

Director of Programs

Massachusetts State 9-1-1 Department

1380 Bay Street

Taunton, MA 02780

Voice/Hearing Users 508-828-2911

Through MassRelay at 711

If you are still not satisfied, you may call:


Massachusetts Department of Telecommunications & Cable


1-800-392-6066 Voice.

1-617-305-3531 Voice

Through MassRelay at 711 or

1-800-439-0183

or write to:


Consumer Division, Department of Telecommunications & Cable

Two South Station, 4th Floor,

Boston, MA 02110

Or e-mail to: consumer.complaints@state.ma.us