Please let us know how we can assist you in learning about our program.
We look forward to showing you the uniquely designed phone equipment and accessories we offer. Our goal is to provide the information you seek in a timely and professional way.
MassEDP Customer Service
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Voice/TTY 800-300-5658
Mon - Fri 8:30am to 5:00pm
E-Mail: grant.harrison@state.ma.us
Grant Harrison, EDP Manager
grant.harrison@state.ma.us
If MassEDP Customer Service does not resolve your issue you may contact the MassEDP Administrator.
Or write to:
Monna Wallace
Email: Monna.Wallace@state.ma.us
Director of Programs
Massachusetts State 9-1-1 Department
1380 Bay Street
Taunton, MA 02780
Voice/Hearing Users 508-828-2911
Through MassRelay at 711
If you are still not satisfied, you may call:
Massachusetts Department of Telecommunications & Cable
1-800-392-6066 Voice.
1-617-305-3531 Voice
Through MassRelay at 711 or
1-800-439-0183
or write to:
Consumer Division, Department of Telecommunications & Cable
Two South Station, 4th Floor,
Boston, MA 02110
Or e-mail to: consumer.complaints@state.ma.us