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Home
Public Safety Agencies
Massachusetts Relay Service

Customer Profile Form

General Information Your Phone Number (required):

First Name (required):

Last Name (required):

Your Address (required):

City (required):

State:

Zip Code (required):

Email Address (required):

Check here if you want to be on the MassRelay Mailing List.

Check here if you want to be on the Hamilton Relay Mailing List.

Check here if you would like to provide feedback about MassRelay once a year.

Please indicate the best way to contact you (required):
Email
US Mail

Password + PINTo make sure you are the only person who can make changes to your Relay Preferences, you should pick a "password" (secret word). Pick 4 to 10 letters and /or numbers. You also need to pick a "PIN" (secret number) to allow the OPR to view your Preferences when you use Multi-User/Remote Preferences. Pick 4 numbers.

Password (required):
PIN (required): (pick 4 numbers)

Making Relay CallsEverytime I CALL Relay, I use...
(If you live with a person who calls relay differently than you, contact Customer Service.)

Language Type (required): English Spanish

Operator Preferance (required): Female Male

(required)
VCO Phone w/keyboard
VCO Phone w/out keyboard
2 line VCO w/ASCII
2 line VCO w/Turbo Code
TTY
ASCII
HCO
2 Line HCO
Speech to Speech
TTY w/Braille
Voice Only User 711
Voice Only User 800#

Answering Relay Calls* When I answer a relay call I use...
(If you live with a person who answers relay differently than you, skip this part.)

(required)
TTY (VCO users with a TTY answering machine should mark TTY)
VCO w/keyboard
VCO w/out keyboard
Voice
HCO
ASCII
Speech to Speech
Spanish
TTY w/Braille

Long Distance CompanyPlease choose your long distance telephone company from the list provided.

For long distance calls in Massachusets, my phone company is (required):

If you do not see your long distance telephone company on the list, please provide the company name and the customer service number for the company.

Company Name:
Customer Service Number:

For long distance calls outside of Massachusets, my phone company is (required):

If you do not see your long distance telephone company on the list, please provide the company name and the customer service number for the company
Company Name:
Customer Service Number:

For every relay call I make, I want Translator
Spell Check Of
Slow Typing
No Abbreviations
Text Messaging Abbreviations
Standard Abbreviations

Frequently Dialed Numbers (FDN)You may add Emergency numbers to your list of 10 Frequently Dialed Numbers.
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:
Name: Phone Number:

GreetingsYou can customize how the OPRs identify relay to the person you are calling if so desired:

I want OPRs to say my first name to the people I call. Name:

I want OPRs to tell the people I call I am:
Deaf
Hard Of Hearing
Speech Disabled
Deaf/Blind

Example: "A person who is deaf is calling you through Massachusetts Relay. This is Operator 4444. Have you received a relay call before?"

(NE) Never explain how to use the relay to any person I call
(NI) Never identify the relay to any person I call. (requires "My Hello")

My Hello (50 Characters including spaces): OPRs will always greet the people you call this way:

RestrictionsSelect the types of calls that you do not want made from your telephone.
If you check any on this list, you will not be able to make those types of calls through the relay.
Long Distance
900/976
International
Directory Assistance
Operator Assistance

All information is strictly confidential and used only for processing relay calls at the Massachusetts Relay Service. If you have any questions please contact MassRelay Customer Service at +18007203480 (TTY) or 1-800-720-3479 (VOICE).

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