1. Customer Information

















2. Multi-User Profile/Remote Profiles

Password + Personal Identification Number (PIN)






3a. Making Relay Calls











3b. Answering Relay Calls
Answering Language Type:





5.Speech-to-Speech (STS) Relay Connections

































6. Long Distance Company Please choose your long distance telephone company from the list provided.



If you do not see your long distance telephone company on the list, please provide the company name and the customer service number for the company.






If you do not see your long distance telephone company on the list, please provide the company name and the customer service number for the company




7. Speed DialingYou may choose up to 50 speed dials. Include area code with phone number.
Contact Customer Service to add more numbers to your speed dial list.












8. Greetings You can customize how the OPRs identify relay to the person you are calling if so desired :
Example: / "This is MassRelay CA #4444 with a call from Bob."









Example: "A person who is deaf is calling you through Massachusetts Relay. This is Operator 4444. Have you received a relay call before?"







9. Restrictions some people do not allow calls that cost extra to be made from their telephone. If you check any items on this list,you will not be able to make those types of calls through Relay.
If you check any on this list, you will not be able to make those types of calls through the relay.





10.Notes Section Provide any additional call handling instructions or information for the CA Here:


All information is strictly confidential and used only for processing relay calls at the Massachusetts Relay Service. If you have any questions please contact MassRelay Customer Service at +18007203480 (TTY) or 1-800-720-3479 (VOICE).