Types of Relay: 711 / Hearing






What is MassRelay?
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MassRelay is a free service for the residents of Massachusetts. It enables people who are deaf, hard of hearing, late-deafened, or speech disabled to communicate over the phone.

Is this for me?
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MassRelay makes it possible for you to stay in touch with your friends and family, set a doctor's appointment, or even order a pizza! Our Relay Operators type or repeat exactly what you communicate during the conversation.


Free. Simple. Confidential.
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MassRelay is a free service available 24 hours a day. You only pay for any long-distance charges. Simply dial 711 from anywhere in the country and talk for as long you like. All calls are confidential.

How to receive a Relay Call

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  • When you answer the phone you will hear the Relay Operator (OPR) say, "This is Massachusetts Relay, OPR xxxx with a Relay Call. Do you know how to use Relay?" Please answer yes or no.
  • The OPR will read to you everything typed by the TTY user and will type everything you say back to the person calling you.
  • Please speak directly to the person calling you. Instead of saying, "Ask her for her address" you may just say "What is your address?". The OPR is not involved in the call.
  • Please speak at a moderate speed; the OPR is required to type everything they hear.
  • Please say "Go ahead" when you are finished speaking and ready for the TTY user to respond.
  • When the conversation is completed, you may simply say "Good bye" to the caller or "SK" (for 'stop keying') to indicate you are ready to hang up.

How to make a Relay Call

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  • Have the person's telephone number (TTY number) you wish to call available.
  • Dial 711 or 1-800-439-0183
  • When the Relay Operator (OPR) answers ("Massachusetts Relay OPR xxxx Go Ahead") give the OPR the area code and number you want to call.
  • If the call is long distance, the OPR will ask for your preferred long distance carrier. The OPR will dial the TTY user's number and announce they they are receiving a Relay call.
  • The OPR will type your words to the TTY user and read the typed words from the TTY user back to you.
    • Please speak directly to the person calling you. Instead of saying, "Ask her for her address" you may just say "What is your address?". The OPR is not involved in the call.
    • Please speak at a moderate speed; the OPR is required to type everything they hear.
    • Please say "Go ahead" when you are finished speaking and ready for the TTY user to respond.
    • When the conversation is completed, you may simply say "Good bye" to the caller or "SK" (for 'stop keying') to indicate you are ready to hang up.

Mass Relay is a free, confidential service available 24 hours a day, 7 days a week, 365 days a year. Long distance or toll calls placed through MassRelay will be billed by your long distance carrier.


Do I need special equipment?
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Massachusetts Equipment Distribution join in logo
Special equipment is available if you are
deaf, hard of hearing, late deafened, or
speech disabled. Contact the
Massachusetts Equipment Distribution
Program to find out if you qualify for free
or low-cost equipment: 800-300-5658.
Learn more about MassEDP.