Mass 2-1-1 was created and is staffed by the United Way. This 24/7 service was created as a resource to connect callers to information about critical health and human services programs.

2-1-1 is the Commonwealth’s primary telephone information call center. Call 2-1-1 for information about the location of open shelters, transportation or other restrictions due to a declared state of emergency, post disaster assistance, ways to volunteer or donate, or other services you or your family may need.

Call 2-1-1 for Non-Emergency Assistance. Get Connected. Get Answers

If you have an emergency or you need the assistance of a first responder (police, fire, EMS) call 9-1-1.

For more information about Mass 2-1-1 go to: