MEMA and the Council of Massachusetts United Ways (COMUW) continue to promote Mass2-1-1 as the Commonwealth's primary telephone information call center during times of emergency. The easy-to-remember 2-1-1 telephone number will be utilized as a 24/7 resource for human service and Public Safety/disaster response and planning agencies. It was designed, in part, to reduce the number of non-emergency calls made to 9-1-1.

This partnership offers citizens the opportunity for 'one-stop-shopping', with access to vital updated disaster information, numerous post-disaster programs, interpreter services, and call tracking of caller locations. Mass2-1-1 will also have the ability to act as the registration site for spontaneous volunteers and donations from the public during an emergency or crisis.

On a day-to-day basis, 2-1-1 is the national abbreviated dialing code for free access to health and human services Information and Referral. 2-1-1 is an easy-to-remember and universally recognizable number that makes a critical connection between individuals and families seeking services or volunteer opportunities and the appropriate community-based organizations and government agencies. 2-1-1 makes it possible for people to navigate the complex and ever-growing maze of human service agencies and programs. By making services easier to access, 2-1-1 encourages prevention and fosters self-sufficiency.

Mass2-1-1 was created by The Council of Massachusetts United Ways on behalf of 22 local United Ways serving every community of the Commonwealth.

For more information about Mass2-1-1, go to .