Image of MEMA dispatch console (multiple monitors)  

DISPATCH SERVICES     INTEROPERABILITY     COMMUNICATIONS SUPPORT

DISPATCH SERVICES

MEMA’s Dispatch Center is located at MEMA headquarters, 400 Worcester Road Framingham. Dispatch is staffed with experienced dispatchers 24/7, 365 days a year to provide services on a statewide basis. The dispatchers monitor and access an array of federal, state and local public safety communications systems. MEMA serves as the Primary State Warning Point, monitors three nuclear power plants (Seabrook, Pilgrim and Vermont Yankee), and handles emergency calls and/or dispatch services for the following agencies:

     •Massachusetts Emergency Management Agency (MEMA)

     •Department of Fire Services (DFS): Special Operations and Code Compliance

     •Department of Conservation and Recreation (DCR)

     •Department of Public Safety (DPS)

     •Department of Environmental Protection (DEP)

     •Department of Public Health (DPH): Emergency Response and Nuclear Incident Advisory Team (NIAT)

     •Northeast States Emergency Consortium (NESEC): Seismic activity notifications for New England

 

INTEROPERABILITY

MEMA is the primary coordination point for the state’s interoperability systems and programs, including:

     •Communications Unit (COMU) Program

          •Communications Unit Leader (COML)

          •Communications Technician (COMT)

          •Tactical Radio Operator (RADO)

     •TAC STACK System

          •(VHF) VCALL/VTAC Channels

          •(UHF) UCALL/UTAC Channels

          •(800) 8CALL/8TAC Channels

     •Local Public Safety (LPS) Talkgroups

     •Event Talkgroups

 

COMMUNICATIONS SUPPORT

VHF HIGH BAND RADIO SYSTEM

MEMA has developed a ‘purpose built’ radio system to support wide area communications with all 351 cities and towns in the Commonwealth and all local, regional and state EOC’s. MEMA encourages all communities to program MEMA’s channel plan into its EOC radios and other radios that may be used during disasters and other public safety events and incidents. Plain English and common terminology is used on MEMA’s channels. MEMA’s radio system may be used by local communities during local emergencies, provided that the content of the radio traffic pertains to emergency management. MEMA’s radio system also may be used by communities to communicate with MEMA’s regional offices and its 24/7 Dispatch Center at headquarters.

UHF BAND RADIO SYSTEM

Although none of MEMA’s primary radio systems are on the UHF band, MEMA’s Dispatch Center and specialty vehicles utilize UHF radios to monitor and connect to non-federal national UHF interoperability channels and regional interoperability mutual aid systems.

800 MHz BAND RADIO SYSTEM / CACHE RADIOS

MEMA maintains 800MHz portable radios. The 800 MHz radios, which are capable of trunking and conventional operation, can be quickly deployed into the field to support and bolster communications needs and capacity. If a community requests a cache of 800 MHz portable radios, it needs to provide the following information:

     •Quantity of radios

     •Wide area use or not – use of a repeater or direct channel assignment

     •Type of event – validate request

     •Duration of incident

     •Any Technical Assistance needed – COML, COMT, RADO…

We currently have two transportable 800 MHz repeaters that can be deployed for on scene use and localized coverage. MEMA also has a deployable Mobile Communications Support Trailer.

INTEROPERABILITY GATEWAYS

MEMA owns (2) Raytheon/JPS ACU-1000 units. These devices can be set up in a mobile or fixed environment for cross patching of radio bands and other audio devices. Upon request, MEMA’s communications experts will develop and help implement an interoperability communications plan that addresses tactical and strategic communications needs and challenges.

MEMA FIELD OPERATIONS

MEMA has deployable resources to support emergency and non-emergency field operations, including:

     • Mobile Emergency Operations Center (MEOC) pdf format of Mobile Emergency Operations Center (MEOC)
file size 1MB

     • Mobile Communications Support Trailer (MCST) pdf format of Mobile Communications Support Trailer (MCST)

     •Mobile Field Tent (MFT)

     •Field Support Unit (FSU)

     •Field Support Team (FST)

     •Large cache of 800 MHz portable radios

 

CONTACT INFORMATION:
Steve Staffier (508) 820-2022 steve.staffier@massmail.state.ma.us
or
MEMA Headquarters 24/7 (508) 820-2000
400 Worcester Rd Framingham, MA 01701