Governor Deval Patrick has declared February 11, 2011 as Mass2-1-1 Day in Massachusetts and expressed the need to raise awareness about an available service for Massachusetts citizens and to the unique public/private partnership that exists between the United Way System and the Commonwealth.

"We are so pleased that the Governor has declared February 11, 2011 as a special day to draw attention to this worthwhile service that everyone can benefit from" said Paul L. Mina Executive Director of Mass2-1-1.

On Friday, February 11th, Lieutenant Governor Timothy P. Murray will read the proclamation and also announce a new partnership between Mass2-1-1 and the Patrick-Murray Administration's Department of Veterans Services. The event will be held at the 211 Headquarters in Framingham at 2:30 p.m.

By dialing 2-1-1 in Massachusetts, callers are connected to local services - from food, clothing, and shelter assistance to counseling, legal and financial services, and much more. It's FREE, it's helpful, it's fast, and it couldn't be easier. Lt. Governor Murray kicked off the 2-1-1 service in Massachusetts back in 2007 by making the first call to 2-1-1. As part of the new partnership with the Department of Veterans Services (DVS), Mass2-1-1 will add an expanded list of Veterans' services to the 2-1-1 database and help support the Commonwealth's ongoing efforts to assist Veterans and their families.

"The Patrick-Murray Administration values the continued partnership with the United Ways of Massachusetts to provide this free, 24/7 resource to families and individuals in every community of the Commonwealth and we look forward to the expanded service to support Massachusetts veterans and their families," said Lieutenant Governor Timothy Murray, who also chairs the Governor's Advisory Council on Veterans Services.

Over the last three years, Mass2-1-1 has partnered with the Massachusetts Emergency Management Agency (MEMA), the Department of Early Education and Care (EEC), the Department of Public Health (DPH) and The Executive Office of Health & Human Services (EOHHS) to provide the citizens of the Commonwealth with an easy to remember 3 digit number that connects those who need help with those who can help. Massachusetts is a national leader for Veterans' services, and this new partnership with DVS will provide the over 400,000 Veterans and families living in Massachusetts an additional resource to access the benefits and services available to them including financial assistance, education benefits, workforce development, housing programs, and outreach services.

"We are proud to partner with Mass 2-1-1 to provide our Veterans and their families with increased access to benefits, resources, care and services that they have earned through their service to our Nation," said Secretary of Veterans' Services Coleman Nee. "Massachusetts is a national leader in Veterans' Services and, as a Commonwealth, we are constantly searching for new communications vehicles to highlight and provide interactive access points to those services that help in areas including housing, healthcare, financial assistance, education, workforce development and counseling services."

"Since it's inception in July of 2006 Mass2-1-1 has answered over 201,000 calls Mina said. "Callers need help with hundreds of issues and problems, but the majority of callers need help with rental assistance, utility assistance, housing/shelter, food/ hunger and emergency information during weather events or times of crisis" he said.


With 2-1-1, we all win. 2-1-1 has developed the state's most comprehensive database of human service resources. The collection of demographic data and caller issues provides another valuable resource by presenting an overview of the problems facing Massachusetts residents. The Massachusetts Emergency Management Agency has designated Mass 2-1-1 as the Commonwealth's primary telephone information call center during times of emergency. This important partnership affords citizens the opportunity to access vital, up-to-date disaster information, numerous post-disaster programs, interpreter services, and tracking of caller locations, greatly reducing the number of non-emergency calls made to 9-1-1.

No more wrong numbers. No more wasted time. Dial 2-1-1 and you'll speak with a friendly, helpful Information & Referral Specialist who can put you on the right track with your very first call. Find private, confidential help, 24 hours a day, 7 days a week. 2-1-1 is always home. We're staffed around the clock to give you the sensitive, confidential help you need. Translation services in over 140 languages and TTY service is also available.

Learn more about Mass 2-1-1 by visiting: www.mass211.org or find help online by visiting: www.mass211help.org. We created www.mass211help.org to provide residents with a fast and easy way to search for local social service programs. This website features user friendly searches by name, agency, keyword, and location - all available 24 hours a day, 7 days a week. If you are unable to contact us by dialing 2-1-1, or are calling from out of state, please call us directly at 1-877-211-MASS (6277).


Local United Ways supporting Mass2-1-1
UW Attleboro/Taunton
UW Greater Plymouth County
UW Central Mass
UW Massachusetts Bay & Merrimack Valley
UW Tri-County
UW Pioneer Valley
UW Acton Boxborough
UW Webster/Dudley
Concord/Carlisle Community Chest
UW North Central Massachusetts
Berkshire UW
Northern Berkshire UW
UW Franklin County
UW Greater New Bedford
North Shore UW
Cape and Islands UW
UW of Greater Fall River
UW of Hampshire County
UW of Southbridge, Sturbridge, and Charlton