The Operations Division of MEMA maintains and operates the State Emergency Operations Center (SEOC), monitoring emergencies statewide through the Communications Division 24 hours a day, 7 days a week. The state EOC serves as the command and control center for the Commonwealth during an emergency.

The Operations Division manages and coordinates emergency response efforts for the Commonwealth through MEMA regional offices and it coordinates the response to requests for aid from local authorities upon depletion of their local resources.

The Emergency Support Function Team (ESFT) is prepared and trained by the Operations Division. Membership in ESFT is comprised of state, federal, volunteer, public and private sector partners and organizations which are represented at the State EOC during activation for an emergency for better coordination of the Commonwealth’s response.

Operations Division also is responsible for Logistics, Mutual Aid , Safety, RESOURCE MANAGEMENT SYSTEM (RMS) , Emergency Management Assistance Compact (EMAC) / IEMAC, WebEOC, Health & Homeland Alert Network (HHAN), updating and publishing the Emergency Notification Roster, and assuring that MEMA maintains a high degree of preparedness and readiness.

The State Emergency Operations Center (SEOC) operates at three activation levels:

Chart showing SEOC activation levesl (levels 1-1). Higher the level, more people activated