Maribel Fournier, Division of Administrative Services

                                                                                      Maribel Fournier

                                                                       Division of Administrative Services                                                                                        

The Division of Administrative Services provides the day-to-day resources and support necessary for an efficient, effective, and well-managed Department. It is comprised of several units, which provide administrative support and a myriad of other services to the Department. These units and sections provide the base of operations from which the other divisions execute the Agency's mission. The high level of support and professionalism provided by the Division help ensure that personnel are well equipped to respond efficiently and proactively to public safety needs.

Units within the Division of Administrative Services include:

Human Resources:

  • Benefits
  • Employee Relations
  • Employment
  • Occupational Health
  • Office of the Human Resources Director


  • Dispatch Services
  • Telecommunications

The Office of Finance:

  • Budget
  • Fiscal
  • Payroll

Departmental Services:

  • Armorer
  • Facilities
  • Fleet
  • Printing
  • Records
  • Supply

Additional Units Include:

  • Employee Assistance
  • Identification
  • Recruitment
  • Management Information Services
  • Office of Diversity and Equal Opportunity
  • Research & Development

Employee Assistance Unit

The function of the Employee Assistance Unit (EAU) is to offer assistance to employees of the State Police with occupational and personal problems that adversely affect their job performance. The E.A.U consists of highly trained peer counselors who are assigned by Troop.

Early recognition and treatment of such problems provides benefits to the Department as well as the employee. Some benefits for the Department as well as the employee are - the retention of valued employees, especially those with skilled training and experience, increased productivity, reduced absenteeism and improved morale.

Recruitment Unit

The Recruitment Unit is responsible for assisting in maintaining the Department's staffing levels by implementing aggressive and innovative recruiting techniques to recruit and attain the highest level of individuals for the position of Trooper.

The Recruitment Unit is staffed with two Sergeants and a civilian who coordinate all recruitment activities. The Recruiting staff conducts information/education sessions statewide - via job fairs, on-campus recruitment, community events and public safety initiatives to educate the public about the vast spectrum of opportunities and benefits inherent in the position of Trooper.

At this time, a date has not been established for the next Trooper entrance exam. Once a new exam date has been established it will be posted on the web site. In addition, an extensive recruitment/public information campaign will be launched to notify individuals on how to apply. Applications and study materials will be available once the test date has been announced.

For information on the qualifications to become a Trooper please return to the home page and select Recruitment Program , then click on General Recruitment Information near the bottom.

Office of Diversity & Equal Opportunity

It is the goal of the Office of Diversity & Equal Opportunity (ODEO) to ensure equal opportunity and equal treatment for all employees of the Department. In to achieve this goal, the ODEO has charted a course consisting of expansive coalition building, open communication and uniform education.

The ODEO program is based on principles that encompass measurable and specific goals both short-term and long-term. In addition, the ODEO is committed to establishing strategies to attain a diverse workforce of highly qualified individuals. Such results will yield a positive long-term impact on the State Police of today and the future.

Communications Section

The primary function of the Communications Section is to ensure that the vital emergency communications link between public safety and the citizens of the Commonwealth is maintained at the highest professional standard. The Communications section is comprised of three units: Radio Engineering and Repair, Telecommunications, and Dispatch Services.

Dispatch Services

The State Police operate regional communication centers, providing Enhanced 9-1-1 dispatch services to 52 communities throughout the Commonwealth. The State Police assume these responsibilities at no cost to the individual town.


The State Police also play a key role in developing and supporting telecommunications interoperability. Working closely with the Executive Office of Public Safety and with local police, fire and EMS agencies, the communication specialists provide radio infrastructure and telecommunications engineering for this important project.


The Armorer's office is a highly specialized section devoted to the research, testing, procurement, issuance and maintenance of officer survival equipment in both the lethal and less lethal arenas.

Print Shop

The Print Shop is responsible for all the printing needs of the department. It produces over two million copies per year. Such documents include but are not limited to: Training manuals, confidential reports, Wanted posters, Identification Bulletins, Policy and Procedures, Rules & Regulations and Fingerprint cards.


The mission of the Facilities Management Section is to plan and facilitate major construction, renovations or repairs to all department facilities.

The goal of the Facilities section is to secure capital funding for new construction, renovations and repairs; oversee new construction and ensure compliance with federal and state code and provide an environmentally safe work environment.

Criminal Records

The Criminal Records Section (CRS) is the central repository for most Massachusetts State Police incident, arrest and investigative reports. The CRS is responsible for the inventory, data entry and archiving of these reports. The section responds to Criminal Offender Record Information (CORI) requests and Public Information requests from private, local, state and federal agencies pursuant to Massachusetts disclosure statutes.


The Fleet Administrative Section is tasked with meeting the transportation needs of the department. This section is responsible for the specification, purchase, deployment, repair and ultimate disposal of all Departmental vehicles.

The goal of the Fleet Administrative Section is to maintain the operational readiness of the Department's motor vehicle fleet. The Section staffs one main maintenance facility and six satellite facilities located throughout the Commonwealth. The staff is comprised of sworn and civilian employees of the department.

Objectives of this section include:

  • Properly equipping, maintaining and managing Department vehicles.
  • Management of the Fleet inventory/repair databases.
  • Testing and evaluation of new equipment.

In addition to the above, fleet personnel are responsible for the following:

  • PHH Fuel Card Program
  • Vehicle Registrations
  • Parts Ordering
  • Cruiser Crashes

Supply Section

The State Police supply section is responsible for outfitting over two thousand troopers with all of their uniform parts as well as providing office supplies to every unit and entity of the State Police. The main supply section works closely with all seven troop clerks and the various supply coordinators to accomplish its mission.

The supply depot is responsible for the quality and specifications of each and every uniform part as well as a vast amount of office supplies. This portion of the supply depots' mission is accomplished through a bid system. The supply depot solicits and receives bids from the various manufacturers of the products that the Department uses and then evaluates each product to ensure that both the quality and specifications are up to the standards of the State Police. The supply section is responsible for inventory control of all State Police fixed assets.

The Office of Finance

The Office of Finance is responsible for the financial administration of the Department's state appropriations, retained revenue, capital, federal and trust funds. In addition, the Bureau administers the financial activities of the private and interdepartmental paid details programs.

The Bureau's Budget section prepares the Department's annual state budget request and spending plan, maintains and updates the internal control plan and administers the Department's Division Based Budget program. The Department also provides administrative support services to the Criminal History Systems Board, the Office of the Chief Medical Examiner and the Massachusetts Municipal Training Council (formerly known as the Criminal Justice Training Council.)

The Fiscal Operations section manages all the accounting functions and financial reporting activities of the Department and the client agencies. The section processes all procurements of equipment, commodities and services which include conducting an RFR process, when applicable. The section provides all fiscal support for federal grants and prepares all grant financial reports. The Fiscal Operations section also manages accounting and payroll systems security, accounting for the asset forfeiture programs, interdepartmental chargeback programs, revenue management and advance account activities. Staff of the Fiscal Operations section recommends and implement internal control procedures which assure the Department's compliance with governing finance law and regulations. In addition, the section provides annual contract and procurement training to troop clerks, Department and client agency fiscal staff.

The Payroll Operations section manages the Department's central payroll system and labor cost distribution programs. The section processes time and attendance reporting for over 2,400 employees each week, plus 100 client agency employees and between 200 and 300 instructors at the CJTC each week. Overtime and paid details are paid each bi-weekly pay period. The paid details program involves accounting for details billed to vendors and regular reporting of the program's accounts receivable. The Payroll Operations section also processes employment verification requests, retirement applications, Quinn education incentive payments and pay garnishments.

Research & Development

The primary role of the Research and Development Section (R & D) is to oversee the planning, research and accreditation function for the Massachusetts State Police. The continuous review of written directives, the oversight of the grant process and establishment of inter-divisional cooperative work groups are essential tools that assist in the management of department initiatives. Research and Development staff instruct and assist Department members with the grant application process, maintain oversight on grant program operations, research emerging technologies and trends, conduct equipment evaluations when requested, maintain the forms management process (design / inventory / implementation) and encourage lines of communication / partnerships with outside law enforcement agencies to assist in the management of Department initiatives. The Research and Development Section maintains a liaison with the International Association of Chiefs of Police through the IACP's State and Provincial Planning Officers Section. All members of the unit attend meetings and training vital to the operational development of the department, perform other administrative support as requested and make necessary recommendations to the Colonel / Deputy Superintendent.


The Massachusetts State Police receives federal and state funding for law enforcement initiatives. Recently the department acquired the following equipment with grant funding provided by the Executive Office of Public Safety. This equipment will enhance the capability of the department to prevent, mitigate and respond to incidents of terrorism and allow the continued cooperation with local agencies who request assistance for all law enforcement functions.

(1) Mobile Command Post.
(2) Armored Response Vehicles
(2) Surveillance Vans - Special Services Section and Criminal Investigative Services.
(2) High Speed Intercept Boats

Automatic External Defibrillator (AED) Devices

The Office of Emergency Medical Services: in partnership with the State Office of Rural Health, Massachusetts State Police, American Heart Association and the American Red Cross, have been awarded funding for the Rural Automatic External Defibrillation Device (AED) Grant Program. This partnership was created to increase access to early defibrillation by equipping State Police vehicles that have jurisdiction in the eligible rural communities. This funding will provide the Massachusetts State Police in these areas with 70 AED Devices.

Currently the department has funding in the following areas from various sources: Governors Highway Safety Board funding for traffic programs and traffic enforcement initiatives, funding to enhance the Internet Crimes Against Children (I.C.A.C.) Taskforce and several grants for funding to expand DNA capabilities at the Crime Lab, Federal Motor Carrier Safety Administration Operational Grant for Commercial Vehicle Enforcement Section

Forms Management

Extensive research has been performed to determine archived and current forms used by members of the department to ensure uniformity. Completion of this project will ensure that department forms disseminated under the Freedom of Information Act is in compliance with statute, case law and Policy and Procedure.


The Department is committed to compliance with accreditation standards of the Massachusetts Police Accreditation Commission as established by the Commission on Accreditation for Law Enforcement Agencies, Inc. (C.A.L.E.A.). This program is a voluntary, self-initiated evaluation process by which police agencies voluntarily strive to meet and maintain standards established by the profession. The Massachusetts Police Accreditation Commission, Inc. (established as a state agency now a private non-profit entity) offers State Certification and Accreditation.

The Accreditation Program currently consists of 377 standards: 254 are mandatory and 123 are optional. There are 151 standards in the certification program all of which are all mandatory. These standards include but are not limited to compliance in the following areas: Use of Force, Authority and Jurisdiction, Recruitment, Selection and Promotion of Personnel, Training, Discipline and Internal Affairs, Patrol and Criminal Investigations, Victim / Witness Assistance, Traffic Operations, Prisoner Transportation and Holding Facilities, Records and Communications, Collection and Preservation of Evidence and Property and Evidence Control.

Management Information Section

The Management Information Section (MIS) provides technical services and support for the Department of State Police. The State Police has a large network that links all of the barracks, training academy, crime lab and other State Police facilities. The network supports the department's shared technical services; software applications, Internet access, and Federal, state, local database access. In addition, the State Police MIS provides support for a mobile data network that provides wireless connectivity from State Police cruisers to federal, state, and local criminal justice data sources.

Responsibilities of the section include support for the technical infrastructure for the State Police network and wireless network; hardware and software support; application development, deployment and support; project management, support for Internet and external data access; and technical procurements.

Identification Section

The State Identification Section (SIS) is responsible for maintaining the criminal identification records for all persons arrested and fingerprinted within the Commonwealth of Massachusetts.

The SIS receives and maintains fingerprints from law enforcement agencies throughout Massachusetts. The SIS is also responsible for performing criminal arrest background checks using the Automated Fingerprint Identification System (AFIS) for all persons renewing or applying for a license to carry a firearm in Massachusetts.

In addition to processing criminal fingerprints and firearms background checks, the SIS publishes the State Sex Offender Release Bulletin, responds to law enforcement requests for identification data and performs specialized investigative searches. For further information about this please refer to the State Identification Section on the State Police Crime Lab website.

Human Resources

• Human Resources Mission Statement

The Human Resources section exists to administer all state government workforce management and development programs on an agency level. Its responsibilities encompass management of employee benefits and compensation programs, labor contract negotiation and compliance, employee discipline and civilian performance reviews, industrial accident and employee health services programs, and the hiring, promotion, tracking, classification, termination and retirement of sworn and civilian personnel.

• Goals

The Human Resources section supports the Department by ensuring that its practices are in keeping with all state and federal government rules, regulations, policies, procedures and collective bargaining agreements in the management of employees and employment programs. Human Resources provides information, guidance, training and counsel to the Department's employees and command staff to foster a fair and equitable working environment that complies with all of the laws and tenets of a productive and safe workplace.

• Objectives

The Human Resources section endeavors to fulfill its responsibilities to the Department by:

  • sustaining a working knowledge of state and federal laws, rules, regulations, policies, procedures and collective bargaining agreements that govern the employment of personnel and impact employment programs;
  • remaining aware of any changes to existing state and federal government rules, regulations, policies, procedures and collective bargaining agreements that affect Department employees and employment programs;
  • maintaining clear, consistent communication with all employees about departmental practices, rules, regulations, policies, procedures and collective bargaining agreements that shape and govern the work environment and employment programs;
  • enacting the implementation of modifications to departmental practices that support the agency's adherence to state and federal government rules, regulations, policies, procedures and collective bargaining agreements;
  • complying with all state and federal government rules, regulations, policies, procedures and collective bargaining agreements in performing duties related to workforce management and development.


The Benefits section supports agency employees by offering information, guidance and assistance with their rights and responsibilities under the state's Group Insurance Commission programs as well programs under the governance of other state entities such as PERAC, the State Board of Retirement and the Human Resources Division for the Commonwealth. Additionally, the Benefits staff provides new hire and retirement orientations, deferred compensation education, and adjustments to creditable service. Finally, military, personal, non-FMLA and volunteer service leaves are administered by the Benefits unit.

Employee Relations

The Employee Relations section is responsible for all labor relations matters relevant to the agency, including administration of the grievance and progressive discipline systems. The unit's managers coordinate all negotiation and arbitration issues with the Department's command staff and the Human Resources Division for the Commonwealth along with representing the interests of the Colonel during settlement and agreement processes in front of the Labor Relations Commission and the Civil Service Commission. Employee Relations also provides guidance, counseling and research in all matters involving interpretation of, and compliance with, the collective bargaining agreements that codify the work experience of Department of State Police employees.


The Employment unit handles all aspects of position management, hiring, classification and compensation, personnel tracking and the civil service status of Department of State Police jobs and employees. The Employment staff works closely with the Human Resources Division of the Commonwealth to ensure that the agency is in compliance with all policies, procedures and rules that influence the hiring, promotion and retention of employees and the creation, classification and control of positions. Additionally, the unit administers the inter-agency transfer of employees and maintains and publishes personnel orders for the purpose of tracking the hiring, transfer, promotion, demotion, termination and retirement of sworn employees. The unit creates, maintains and stores all official personnel records for the Department. Finally, the Employment unit staff represents the agencies' interest in all employment classification appeal matters concerning the Civil Service Commission.

Occupational Health

The Occupational Health section assumes responsibility for the Department's line-of-duty injury program for sworn members and the state Worker's Compensation program for civilian employees. Other employee health services, such as return to work evaluations, random drug testing, retention examinations, inoculations and immunizations, incumbent fitness testing and processing of medical claims for payment, are administered by the unit. Oversight of the disability retirement process in conjunction with the State Board of Retirement and the return-to-work of disability retirees under the auspices of PERAC also fall under the duties of Occupational Health. The unit's manager coordinates entry-level medical and psychological screening for recruit candidates with the agency's medical service vendors as well as maintaining the established medical standards for entry-level and incumbent employees. Occupational Health also works with the Human Resources Division for the Commonwealth to ensure that the Extended Illness Leave Bank and the Family Medical Leave Act are properly administered on an agency level.

Office of the Human Resources Director

The Human Resources Director works with the Department's upper management and the Human Resources Division for the Commonwealth to implement and uphold the policies, procedures, rules, regulations and practices governing employment with a state agency, as well as providing the Human Resources staff with leadership, management and functional oversight. Staff members in each unit report to a direct supervisor, who in turn reports to the Human Resources Director. The Office of the Human Resources Director also administers the Police Career Incentive Pay Program (Quinn Bill) in conjunction with the state's Office of Student Financial Assistance, and the Montgomery GI Bill Program as directed by the state and federal offices of the Veterans Administration. The Human Resources Director works within the Division of Administrative Services to develop and administer entrance and promotional examinations.