News and Updates
Eyretel E1000 Double Tap Memorandum
Please review this
memo 
for important information related to the optional double tap configuration of the NICE digital logging recorder with the Eyretel E1000 or other DLR.
Eyretel E1000 Removal Memorandum
Please review this
memo
for important information regarding the discontinuation of support of your Eyretel E1000 Digital Logging Recorder (DLR).
VIXXI VoIP Invoice
VIXXI Solutions, a Voice over Internet Protocol (VoIP) service provider, has recently sent a letter and invoice to many Massachusetts Public Safety Answering Points (PSAPs) requesting reimbursement for providing E9-1-1 services to their customers. Please disregard any invoices sent from VIXXI Solutions for E9-1-1 services and forward a copy of such invoices to the State 911 Department.
The State 911 Department will be contacting VIXXI Solutions directly to inform them that we are the point of contact for this and all future correspondence for matters related to E9-1-1.
If you have any questions, please contact Tom Ashe, Deputy Director at (508) 828-2911
For complete memo click
here 
Information regarding DVDs for the new NICE recorders
As you are aware PSAPs are responsible for supplying DVDs for the NICE recorders. It is important to note that NICE will only support the Panasonic 9.4 GB DVD (Part # LM-HB94LU). Use of any other type of DVD could jeopardize the integrity of your archived recordings. You can expect to store 640 (320 per side) channel hours per DVD.
Please remember to keep your NICE Supervision application logged in on the Administrator position in order to receive alerts when the DVD is full and needs to be flipped over or changed out. You can find a
Job Aid
for changing the DVD on our website under PSAP Resources.
Vendor Contact Information -
Gov Connection
Amy Wilber
(800) 800-0019 x33479
Agilysys, Inc.
Marilyn Koch
(781) 933-5111
WB Mason
(888) WBMASON
Qwest Interpreter Services Consumer Survey
In order to provide the best level of service to our PSAPs the State 911 Department would like to hear about your experience with Qwest's Interpreter Service. Please fill out this
consumer survey
and return it to Noelle Merchant at noelle.merchant@state.ma.us or via fax 508-828-2585.
Qwest/NetworkOmni Interpreter Services
The SETB has entered into a contract with Qwest/NetworkOmni for language interpretive services. Qwest/NetworkOmni specializes in over-the-phone translations… on demand… in over 150 languages. These services are available for all 9-1-1 emergency calls, free of charge, to each and every Primary PSAP in Massachusetts. Click here for more information regarding interpreter services in Massachusetts.