Emergency Medical Dispatch (EMD)
Regulations Information & Resources

The State 911 Department is pleased to announce the release of regulations establishing certification requirements for enhanced 911 telecommunicators, governing emergency medical dispatch and establishing 911 call handling procedures.

By way of background, the State 911 Department is charged by statute (M.G.L. c. 6A, § 18B) with establishing certification requirements for enhanced 911 telecommunicators, including but not limited to, emergency medical dispatch and quality assurance of emergency medical dispatch programs in the Commonwealth, and with establishing standards requiring public safety answering points to have certified emergency medical dispatch personnel or to provide emergency medical dispatch through certified emergency medical dispatch personnel.

Copies of the regulations, a summary of the regulations, answers to frequently asked questions, and forms are available below. Additional information regarding these matters will be made available on this website on an ongoing basis. Questions may be directed to Monna Wallace at (508) 821-7220 or by e-mail at EMD911@state.ma.us

Reminder Notice to PSAPs Regarding EMD Regulations pdf format of EMD PSAP Reminder Notice  

Channel 4 news story on EMD

Regulations

Regulations 560 CMR 5.00 pdf format of Regulations 560 CMR 5 00.pdf

 

Summary of Regulations 560 CMR 5.00 pdf format of Summary of Regulations 560 CMR 5 00.pdf

Frequently Asked Questions Updated February 7, 2013

Answers to Frequently asked Questions concerning Regulations 560 CMR 5.00 pdf format of Answers to Frequently Asked Questions Regarding 56  

Resources

List of Approved EMD Providers pdf format of List of Approved EMD Providers.pdf
 

Request for Response- Emergency Medical Dispatch Protocol Reference System, Quality Assurance, and Training doc format of EMDPRSRFRFINAL.doc  

Notice of Intent- Emergency Medical Dispatch Protocol Reference System, Quality Assurance and Training pdf format of NOIEMDPRSFNL.pdf  

Training and EMD Grant

Emergency Medical Dispatch Protocol Reference System, Quality Assurance, and Training Vendors

APCO pdf format of APCO Contract Summary.pdf

PowerPhone pdf format of PowerPhone Contract Summary.pdf

Priority Dispatch pdf format of Medical Priority dba Priority Dispatch Contract Su file size 1MB  
 

Certified EMD Resource Listing

Certified EMD Resource Listing pdf format of Certified EMD Resource Approved List.pdf  

Forms

Application for Approval as Certified EMD Resource doc format of Application for Approval as Certified EMD Resource  

Annual Certification of Compliance Forms

PSAP/RECC Annual Certification of Compliance Form pdf format of 2014 PSAP RECC Annual Compliance Form

Certified EMD Resource Annual Certification of Compliance Form pdf format of 2014 CEMDR Compliance Form