Emergency Medical Dispatch (EMD)
Regulations Information & Resources
The State 911 Department is pleased to announce the release of regulations establishing certification requirements for enhanced 911 telecommunicators, governing emergency medical dispatch and establishing 911 call handling procedures.
By way of background, the State 911 Department is charged by statute (M.G.L. c. 6A, § 18B) with establishing certification requirements for enhanced 911 telecommunicators, including but not limited to, emergency medical dispatch and quality assurance of emergency medical dispatch programs in the Commonwealth, and with establishing standards requiring public safety answering points to have certified emergency medical dispatch personnel or to provide emergency medical dispatch through certified emergency medical dispatch personnel.
Copies of the regulations, a summary of the regulations, answers to frequently asked questions, and forms are available below. Additional information regarding these matters will be made available on this website on an ongoing basis. Questions may be directed to Monna Wallace at (508) 821-7220 or by e-mail at EMD911@state.ma.us
Reminder Notice to PSAPs Regarding EMD Regulations 
Regulations
Summary of Regulations 560 CMR 5.00
Frequently Asked Questions Updated February 7, 2013
Answers to Frequently asked Questions concerning Regulations 560 CMR 5.00
Resources
List of Approved EMD Providers
Notice of Intent- Emergency Medical Dispatch Protocol Reference System, Quality Assurance and Training
Training and EMD Grant
Emergency Medical Dispatch Protocol Reference System, Quality Assurance, and Training Vendors
Priority Dispatch file size 1MB
Certified EMD Resource Listing
Certified EMD Resource Listing
Forms
Application for Approval as Certified EMD Resource 
Annual Certification of Compliance Forms
Certified EMD Resource Annual Certification of Compliance Form