Public Safety Answering Points (PSAP) Resources

Below you will find important information and documents that are pertinent to PSAP operations.

PSAP News and Updates

PSAP Forms

Call Trace Procedure

9-1-1 PSAP Admin Job Aids

9-1-1 Call Taker Job Aids

Qwest Interpreter Services

PSAP DIRECTORIES
Electronic copies of the PSAP directories are available upon request from the Massachusetts State 911 Department for public safety officials only. Please fill out the PSAP Directory Request form pdf format of PSAP Directory request form.pdf
and fax to 508-828-2585. A soft copy will be e-mailed to you in a format suitable to fit in a three ring binder. The most recent version available was created March 17, 2015.

Please notify Jeff Jeffers of any changes.

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