Frequently Asked Questions

Q: How can I contact the Massachusetts Department of Criminal Justice Information Services Victim Services Unit?

A: Department of Criminal Justice Information Services (DCJIS) Victim Services Unit (VSU), 200 Arlington Street, Suite 2200, Chelsea, MA 02150. Phone: 617-660-4690, Fax: 617-660-5973. Email: Hours of Operation: Monday - Friday 9:00AM-5:00PM


Q: When can I call the DCJIS VSU?

A: The DCJIS VSU is available to provide assistance Monday - Friday 9:00am - 5:00pm (Eastern time; excludes state holidays)


Q: Who are the agencies that participate in the notification process?

A: The DCJIS is the agency responsible for the certification process. Actual notifications are carried out by the facility in which the offender is being incarcerated. This includes all county Houses of Correction and the Massachusetts Department of Correction. Any notification pertaining to a parolee will be made by the Massachusetts Parole Board Victim Services Unit.


Q: Will the offender be informed that a certification exists?

A: No. The existence of a certification is strictly confidential.


Q: What information will I need to submit an application?

A: To submit an application for Notification or for Access to CORI, you will need to include the following:

About you: Legal name, date of birth, mailing address, one contact number.

About the offender: Name and date of birth.


Q: Other than the application, will I need to submit any other documentation to become certified?

A: Yes. In order to become certified for Notification or Access to CORI, you must provide the DCJIS VSU with supporting documentation. Supporting documentation includes one of the following: a police report, a District Attorney Summons, or a letter from a District Attorney Victim Witness Advocate. All supporting documentation can be mailed or faxed to the attention of the DCJIS VSU at the address listed above.


Q: If I am already registered for the VINE system, should I also register for notification within the VNR?

A: Yes. By becoming certified for notification within the VNR, you will receive additional information not provided by the Victim Information and Notification Everyday (VINE) system.