The CJIS Support Services Unit (617-660-4710) is available weekdays from 8:00am to 5:00pm to answer questions from the criminal justice user community. The Office of Technology and Information Services (OTIS) Public Safety Data Center (617-660-4620) is also available 24/7 to respond to technical problems, or to assist with application questions.
For additional information, or for answers to questions not found on this site, please contact the CJIS Support Services Unit at (617) 660-4710.
Q: Vendor Interest: A vendor has approached my agency about providing hardware/software that I would like to use. What do I need to do?
A: You need to get approval from the Department of Criminal Justice Information Services (DCJIS) if the hardware or software is going to be used to access criminal justice information or to connect to the Criminal Justice Information System (CJIS) network. See the CJIS Resources for Law Enforcement/Criminal Justice Agencies section of this website for additional information, including the CJIS Vendor Policy Guidelines .
Q: Available CJIS Transactions: How do I know what CJIS functionality is possible for my agency to implement?
A: The Available Transaction Appendix to the CJIS Broker Document contains a list of all the CJIS transactions criminal justice agencies and their vendors may implement. This includes all queries, data exchanges, and notifications. See the CJIS Broker Overview Document and supporting materials in the CJIS Resources for Vendors section of this website for additional information.
Q: CJIS Network Access: How do I get access to the CJIS network? What are the connection parameters?
A: You need to get approval from the Department of Criminal Justice Information Services (DCJIS) before accessing the CJIS network. See the CJIS Resources for Law Enforcement/Criminal Justice Agencies section of this website for additional information, including the CJIS Vendor Policy Guidelines .
Once you have received approval to develop/test CJIS functionality, the DCJIS will put you in touch with the Executive Office of Public Safety and Security's Office of Technology and Information Services (OTIS) which will work with your organization to establish technical connectivity to the CJIS network. OTIS personnel will provide the connection parameters at that time. Depending on your approved scope proposal, your organization may need to submit a VPN User Application and/or a CJIS Broker Authorization form so that OTIS can make the server configurations necessary to support connectivity.
Q: Vendor Fingerprints: Who takes the fingerprints of vendor staff? How do I schedule an appointment to be fingerprinted?
Fingerprints will be taken by the DCJIS at the DCJIS location in Chelsea Massachusetts. Once the project has been approved for development/testing, the DCJIS will contact the vendor to provide instructions and to schedule fingerprinting appointments.
Q: New CJIS Transaction: My vendor organization has been approved by the DCJIS to provide a CJIS transaction. Do I need to submit another scope proposal if I want to implement another CJIS transaction?
A: Yes – You must submit a scope proposal that describes the new functionality you intend to implement, including a new query, data exchange, and/or notification. The DCJIS will review and, if approved, work with your organization to test the new functionality before it is rolled out. See the CJIS Vendor Policy Guidelines for additional information.
Q: Additional Criminal Justice Agency Interest: Another criminal justice agency is interested in the same DCJIS-approved functionality that my organization has implemented at a Massachusetts criminal justice agency. Do I need to submit another scope proposal for the new criminal justice agency?
No – You do not need to submit another scope proposal to implement the exact same approved functionality at another criminal justice agency in Massachusetts.
Note – You do need to submit a technical scope proposal for DCJIS approval and testing if you intend to implement any new CJIS transactions.
CJIS Broker FAQs:
Click here to view/print the CJIS Broker FAQs, which include answers to frequently asked questions from criminal justice agencies and vendors about the CJIS Broker. This includes common questions as well as more specific technical questions intended for vendors trying to implement one or more CJIS transactions.