Colette Santa, Chief of Transitional Services

The Transitional Services Unit plays an important role in public safety through providing accurate information to Board Members in order for the Board to make critical release decisions on behalf of the agency and the public. Transitional Services staff prepare all state and county parole release, revocation, and rescission cases to be heard by the Massachusetts Parole Board or one of the agency's hearing examiners. Transitional Services is responsible for compiling the necessary data for the Board Members and hearing examiners to make an informed, balanced judgment.  Duties involve planning and overseeing case preparation, coordination and facilitation of all Parole Board hearing dockets, parole hearing activity, and release processes that incorporate community safety needs, evidence based practices, and specific knowledge of regional and local program resources. Staff complete complex date calculations to determine parole eligibility and parole discharge dates.  Specifically TSU staff prepare all inmates for parole hearings through in depth interviews and conducting risk/needs assessments for all inmates eligible for parole.

Transitional Services parole officers and support staff have offices located in 23 state and county correctional facilities and are responsible for the operation of parole business related to committed offenders located in 35 state and county correctional facilities. Transitional Services employees play an essential role in ensuring compliance to policy, procedure, regulation, and statute as well as maintaining partnerships with correctional staff and other criminal justice professionals. The execution of all parole release permits and coordination of transition to the community is the responsibility of the Transitional Services staff. Inmates are prepared for parole release by organizing home and work plans. Transitional Services parole staff helps to identify special needs and assists with referrals to specialized programs.