Visiting Policy

Visiting Hours | Dress Code

Visiting Hours ( Visiting days and times may be subject to change. Please call the facility to verify visiting schedules.)

Visiting hours for all inmates housed at Bay State Correctional Center are as follows:

                  Sundays                                             12:45PM – 4:30PM and 5:00PM – 8:45PM

                  Mondays                                           12:45PM – 4:30PM and 5:00PM – 8:45PM            

                  Holidays                                            As Assigned                                       

Visitors and inmates in the Visiting Room prior to 4:30PM will be permitted to stay in the Visiting Room into the next visiting period.                                               

Visiting Processing Period

Visitor Processing will open at 12:30PM and continue until 8:15PM.  The processing of visitors through the Pedestrian Trap will begin at 1:00PM with the following exceptions:

Shift Change

There will be no processing of visitors within the following time frame:

2:30PM to 3:15PM          

Every effort will be made to begin processing visits upon completion of the shift change.


There will be no processing of visitors within the following time frame:

3:45PM until count clears

Deadline for Processing into Visiting Room

Visitors will be processed up until 30 minutes prior to the scheduled end of the visiting period.




Inmate visitors may assume that they have permission to visit unless they are informed otherwise by the Superintendent or other officer of the institution or by the Commissioner or his designees:

No child who was a victim of the inmate's offense shall be authorized to visit without the authorization of the Commissioner or his/her designee.

To gain permission to visit, a minor must:

  • Demonstrate that he/she has the consent, of his/her parent or legal guardian who has physical custody
  • Be accompanied by the parent or guardian having physical custody of the minor or by an adult pre-approved by the parent or guardian.


Inmate visitors shall be required to produce identification which, in the opinion of the admitting officer(s) is adequate. A current photographic identification, such as a Massachusetts driver's license, a passport, or an identification card issued by the Department of Transitional Assistance, shall be sufficient. Exceptions may be made by the Superintendent or his designee.

An adult that is not the parent or guardian having physical custody of the minor must submit a completed minor consent form (Attachment A to 103 CMR 483)to the Superintendent and obtain the Superintendent's approval prior to visiting with the minor.
Photo identification is not required for children under eighteen (18).

However, adults entering with a minor shall have the minor's birth certificate and if the adult is not the parent or guardian, a copy of the approved minor consent form with them each time they visit.
If applicable, a copy of the court ordered guardian papers

Failure to produce valid, acceptable identification will result in the denial of the visit.

With the exception of the public officials (Governor, Member of the Governor's Council, etc.), every visitor must complete a visiting slip and/or the visitor's log in full, stating and subscribing under penalties of perjury:


  • True name and residence
  • Whether or not convicted of a felony
  • Whether or not sentenced to a penal institution
  • If visiting an inmate, his relationship by blood or marriage if any, and if not so related, the purpose of the visit
  • Vehicle number plate
  • If utilizing a locker for securing personal belonging, while visiting at Bay State, visitors will be required to write the locker number, in the top left hand corner of the Request to Visit Inmate Form.

If the visitor answers that he/she has been convicted of a felony, he/she will be given a Background Information Request and Waiver Form - Attachment A1 of Bay State's Procedural Statement to 103 CMR 483, to complete, which requires information about a felony.

The visitor may complete the form and present it to the Outer Control Staff, or send the form to the attention of the Superintendent, at a later date.

  • An inquiry will be made regarding prior felonies and a decision regarding the request to visit will be made.
  • The visitor will not be allowed to visit on that date.
  • The visitor will not be allowed to visit any inmate in the institution, until he/she has received official written notification from the Superintendent or his/her designee , regarding their visiting status.

Public officials shall only be required to sign his/her name, business address and the office which brings him/her, within the exemption, from the normal sign-in requirements.


Under normal circumstances, there will be no restrictions on the number of visits allowed per week.

Normally, there shall be no limit on the length of a single visit, within the established time periods for visiting.

In emergency situations or in the event of overcrowding, the Shift Commander may limit a visit to a reasonable length of time, normally one (1) hour, in order to accommodate all visitors.

Visits that started earliest will be terminated first (excluding visitors who traveled over 100 miles), to provide room when visitors are waiting to enter the visiting room, due to overcrowding.

Attorney - Inmate Visits


  • Attorney - Inmate Visits will be held in the Main Visiting Room.
  • Designated areas are assigned to provide confidential contact.
  • The alternate site for Attorney - Inmate Visits will be in the Main Conference Room, located in the Administration Building , adjacent to the Inner Control Room.
  • NOTE: This area requires the Shift Commander's approval prior to use.

There will be a maximum of four (4) adult visitors allowed per inmate, at one time, during all visiting periods.

On weekends, there will be a maximum of two (2) adult visitors allowed per inmate, at one time, during a visiting period.
Exceptions may be made for unusual situations, via the Director of Security, with prior written approval.
There will be no set limit on the number of children allowed, within reason.

Visitors under the influence of drugs and/or alcohol will be prohibited from visits.

Visitors will not be allowed to visit with more than one (1) inmate, without prior approval of the Superintendent or his designee.

Any visitor who wishes to be removed from the visiting card of an inmate and placed on another inmate's list, must do so, in writing, to the Superintendent.
Visitors should arrive at the institution, as close to the scheduled visiting hours, as possible.

Visitors will not be allowed to wait on the grounds, more than one (1) hour, prior to the start of the visiting period.

In the event an inmate is unable to receive visits due to disciplinary reasons etc., he may inform the visitor by mail or the inmate telephone system.

If the visitor is not listed on the inmate's approved telephone list, the inmate may petition IPS to temporarily add the number to his pin list.

If IPS is not available, the inmate may petition his may his Correction Program Officer, who may authorize a Time in Charge telephone call to the visitor.



Inmate visitors are prohibited from dropping off personal property for inmates.

Court clothing may be dropped off, by making arrangements via the institutional Property Officer, at (508) 668-1687 extension 390 or (617) 727-8474 extension 390.

Contraband property being held in the inmates name may be picked up in accordance with the schedule posted in the lobby.


Visitors will not be allowed any currency into the institution.

Visitors, wishing to utilize the vending machines, must purchase a vending card for a cost of fifty cents ($0.50).

Vending cards may be purchased in the Outer Control Lobby, directly from the vending machine.

Visitors, who choose to deposit funds into an inmate's account, must do so by completing a check or money order and depositing it into the Locked Inmate Funds Box, located in the Outer Control Building Lobby.

All checks/money orders must be placed in a sealed envelope, with the inmate's full name and commitment number printed on the front of the envelope, and the donor's name printed on the back.

If needed, an envelope can be obtained through the Outer Control Room Staff.

No cash will be accepted for any inmate.

Only persons/visitors, who are documented relatives or friends, may drop off funds for an inmate.

The Inmate Payroll Clerk will retrieve all monies from the safe, each morning, Monday through Friday excluding holidays, and credit the monies into the Inmate's Account, in accordance with 103 DOC 405 - Inmate Funds Policy.

A copy of the Inmate Fund Receipt Form will be forwarded to the inmate.


All visitors must lock their vehicles while on state property.

Visitors will be required to list the registration number and state, of the vehicle they arrived in, on the Request to Visit Form (Obtained from Outer Control Room).

All vehicles and their contents are subject to search while on state property.

The admitting officer shall search all parcels carried into and out of the institution.

The purpose of searching parcels is to ascertain contents and intercept any contraband.

Papers and documents carried in or out by any judge, lawyer, law student, paralegal, the Governor, any legislator or member of the Parole Board may also be inspected for contraband, but shall not be read.

All inmate visitors must successfully pass through the walk through metal detector, hand held scanner, and/or a personal search, before being allowed entrance into the institution.

The Shift Commander will also implement a Search-of-The-Day .

All inmate visitors that are identified, will be subject to a personal search, in addition to going through a metal detector search.

Prior to processing an individual through the walk through metal detector, the individual must remove any/all objects that may cause interference, to include but not limited to:


  • All jewelry allowed, as outlined in this procedural statement.
  • All outer clothing to include, coats, sweaters, shoes, hats, scarfs, belts, etc.
  • Pockets in pants and/or shirts, if applicable, should be turned inside out to ensure they are empty of all items.
  • Wigs and false teeth will be inspected in the search room.
  • NOTE: These items must be declared by the visitor.

Visitors that have artificial limbs or prosthetic devices shall remove those items for inspection by correctional staff.

Such searches shall be conducted, in an area out of view of other visitors, by a correctional staff member of the same gender as the visitor.

Each visitor will be stamped on the hand in accordance with 103 DOC 501 and Bay State Correctional Center's Procedural Statement.

Once visitors have cleared the Pedestrian Trap, they are to proceed directly to the Visiting Room.

Upon entering, visitors are to turn over their visiting slips to the Officer.

If an individual is unable to clear the "Walk Through" metal detector, the visitor will be searched, in accordance with Search of Inmate Visitors - Attachment I of Bay State Procedures to 103 DOC 501 and 103 CMR 483.14 - Inmate Visits Policy.

Any person refusing to submit to any aspect of the search procedure shall be denied entrance to the institution.

Where the refusal occurs under circumstances indicating that the most likely motive for the refusal is the avoidance of discovery of a concealed item, or where a pattern of refusals is apparent, or where a visitor engages in offensive or assaultive behavior during the search process, his/her visiting privileges may be terminated.

All visitors are subject to a personal search, at the time they enter the institution, or at any time during the visit.

Below is a list of guidelines that officer's must follow when searching visitors:

Employees conducting searches shall do so in a professional and courteous manner.

Hand held scanner, personal searches and/or strip searches shall be conducted, by a correctional employee of the same gender as the visitor.

Any search, beyond the walk through metal detector will be conducted in the search room, located within the pedestrian trap. These searches will be documented as follows:

Audio taped utilizing the Search Procedural Statement - Attachment I-1 of Bay State's Procedural Statement to 103 DOC 501; and

In the Visitor Search Log - Attachment I-2 of Bay State's Procedural Statement to 103 DOC 501.



Any visitor discovered carrying contraband may be barred from a visit for that day at the discretion of the Shift Commander.

The Shift Commander must be notified before a visitor is barred.

In cases where contraband involves violation of Massachusetts General Laws, the visitor will be subject to arrest.

A serious breach shall result in notification to the visitor that he/she must obtain the specific written approval of the Superintendent, before attempting any future visits at the institution.

General Procedures for Day Bars

Each day, the Outer Control OIC will record any visitor, who is barred for the day, on Standard Visitor Entrance Refusal Form - Day Bars - Attachment B of Bay State's Procedural Statement to 103 DOC 483.

ONLY DAY BARS will be recorded. Incidents beyond "Day Bars" require the submission of a detailed incident report.

The Shift Commander must approve all "Day Bars". Each Shift Commander will review and sign the form, at the end of his/her tour of duty.

One (1) form, for each person barred, is required.

The 11-7 Shift Commander will forward a copy of this form, to the daily Incident Report Package, and the Visiting Room Officer, each day.

The Visiting Room Officer will maintain a file, of all "Day Bars", in the Visiting Room.

Inmate Notification of Visitor's Day Bar

When a visitor(s) is barred for the day, the affected inmate should be notified.

Notification of the suspension of visiting privileges will only be made to the inmate when the visitor has left the property of Bay State.

NOTE: The notification will not include the reasons for the bar of the inmate's visitor.

The practice of barring a visitor for the day due to dress code violation will not be permitted.

The visitor shall be provided the opportunity to come into compliance with the dress code and be provided the opportunity to be reprocessed, placed at the back of the line.

The provision to place the visitor at the back of the line pertains to dress code violations only. Visitors who fail to lock up money, medication, or personal items may be barred for the day or beyond, at the Shift Commander's discretion.


A sign is posted in the Outer Control Lobby, the Pedestrian Trap, and the Vehicle Trap, in both English and Spanish, stating the following:

"Use of hand held and walk through metal detectors may interfere with the operation of an automatic implantable cardioverter defibrillator and/or pacemaker."

In the event a visitor claims he/she has an implantable defibrillator or pacemaker, the following procedures shall be adhered to:

The visitor shall be informed he/she is required to produce a notarized letter from a medical doctor. Until such documentation is provided, the visitor's visiting privileges are denied.

The letter must state that the use of the hand held or walk through metal detector will place the individual's medical well being at risk.
The letter shall be forwarded to the office of the Superintendent for review.
If approved, the individual will be notified, in writing, and a copy of the approval letter will be kept on file in the Outer Control Room.

Once the proper documentation is received and approved, individuals with implantable defibrillator or pacemakers will be searched in the following manner:

The individual must produce a copy of the approval letter, which will be compared to the one on file, in the Outer Control Room. Once verified, the Shift Commander shall be notified by the Outer Control OIC.
The individual will submit to a personal search in the Pedestrian Trap Search Area. A uniform staff member, of the same sex as the individual, shall conduct the personal search.
The personal search will be extremely thorough and shall include removal of shoes, belts, coats, sweaters, etc.
When possible pockets will be turned inside out.
When the searching officer is satisfied that no contraband exists, the individual will be allowed to enter the facility.

Minor Children

Visitors who are accompanied by an infant will be allowed the following:


  • A maximum of three (3) diapers
  • One (1) clear, plastic baby bottle or sippy cup. Bottle must be empty when entering or exiting the institution
  • A maximum of two (2) sealed containers (no glass) of liquid baby formula only. The container will be opened in front of an officer either in the pedestrian trap or visiting room
  • One (1) sealed container of baby wipes which will be opened and searched in the pedestrian trap prior to entering
  • The equivalent of four (4) jars of baby food in a plastic container
  • One (1) bib
  • One (1) 4x4 single layer receiving blanket
  • One (1) clear plastic baby bag to carry the above items

Children, must be supervised by the parent or legal guardian, at all times.

Children under the age of six (6) are allowed to sit on the lap of the visitor/inmate.

Toys shall remain within the children's play area.

Ride-on toys (bicycles, etc.) and baby walkers are not allowed.

Children shall not be left at the facility, to be cared for by an inmate.


In the event of a family emergency (ie: death or serious injury of a family member), a visitor may request a special visit, via telephone, to the office of the Superintendent, in order to inform the inmate of the family emergency.

Every effort will be made to accommodate the needs of the family. However, the Superintendent will be the final authority in such matters and will determine what, if any, special arrangements will take place.


It is a felony in Massachusetts for any person to deliver, any article whatsoever, to an inmate without the permission of the Superintendent or Commissioner or their designees (or to procure an article to be delivered, to possess it with intent to deliver it, or to deposit or conceal it with intent that an inmate shall obtain it).

It is also a felony for any person to receive from an inmate any article with intent to carry it out of the institution, unless the Superintendent or Commissioner or their designees give permission.

Regulations pertaining to this are posted, in both English and Spanish in the reception area, in clear view.

Upon entering the institution, visitors must disclose anything they are carrying on their person, except the clothes they are wearing.

The following articles may never be carried into or out of the facility by inmate visitors:

The carrying of guns or other weapons, controlled substances, alcohol, or any other article whatsoever into or out of the institution may result in loss of visiting privileges as well as criminal prosecution.

The above includes but is not limited to:


  • Ammunition
  • Knives
  • Razor blades
  • Chemical agents
  • Flammable liquids
  • Any single component or part of a weapon or related piece of equipment

Keys, with exception to approved locker keys

Money/currency of any type

Jewelry, watches, neck chains, earrings, body piercing rings


Smoking or possession of tobacco related products is prohibited on state property

Cell phones and/or pagers


The following is a list of authorized items, allowed by visitors, into Bay State Correctional Center. Any item, not listed below, must have prior approval from the Superintendent or his/her designee, before allowed into the institution.

A wedding band and/or engagement ring

A medical bracelet/necklace

An issued vending machine card, obtain from the Outer Control Lobby;

The key to the visitor's locker

Approved life sustaining medications.

Visitor's required to keep life saving medication in their possession must notify the Outer Control Staff, prior to entering the Pedestrian trap.

All medication, that has been approved by the Shift Commander to enter the visiting room, must be kept at the officer's station.

Visitors will have the option of wearing hats, coats and gloves while en route to the visiting room however, all items will be secured in the visiting room vestibule, prior to entering the visiting room.

Visitor's must be aware that the institution will not be responsible for lost and/or stolen articles.

Visitors will be allowed to wear religious head wear (ie: Kufi, Yamuka, Hijab) into the visiting room however, such head wear will be removed and searched, in the pedestrian trap search room, prior to entering the institution.

An inmate with an approved photo-ticket may have a photograph taken with a visitor. Visitors shall be allowed to exit the facility with the photograph, as long as they declare it to the Pedestrian Trap Officer before leaving.


All visitors to Bay State Correctional Center shall be expected to abide by institutional rules and regulations, and to dress and conduct themselves in a manner appropriate to a public place.

Parents/guardians of children will be responsible for supervising minors in their custody at all times. Children will not be allowed to roam the Visiting Room unattended.

Inappropriate, or unauthorized physical contact, profanity, or serious deviations from appropriate standards of behavior or dress, may result in administrative action such as:


  • A warning
  • Termination of a visit for the day
  • Suspension or loss of visiting privileges
  • The following rules will be enforced in the Visiting Room:
  • Visitors and inmates will follow the orders of the officers assigned to the Visiting Room and its related areas.
  • Visitors will turn in their visiting slips, to the officer, upon entering the Visiting Room.
  • Inmate or visitors are not allowed to lay down during visits.
  • Hands are to be in plain sight at all times. Placing hands under or inside any article of each others clothing is prohibited.
  • Only one person per chair. There is no sharing of seats. Straddling chairs or sitting with one person's legs crossed over another person's legs or lap is prohibited.
  • Children being held under the age of six (6) years old is the exception.
  • Chairs will be utilized by both inmates and visitors. Walking around for long periods of time will be prohibited. No cross visiting. Inmates/visitors, are not allowed to engage in lengthy conversations, card games, etc., with any other inmate/visitor.

With the exception of a brief hug and kiss at the beginning and end of a visit, physical contact during a visit is limited to hand holding with hands in plain view of the officer.

Hands are not to be placed on each others laps.
Inmates/visitors are not allowed to put their arms around each other.
Any suspicious activity will be investigated.
Visitors will be subject to search, at any time, including before and after the use of the bathroom facilities.

Visitors will be allowed to use the bathroom facilities in the Visiting Room, when necessary.
The visitor must submit to a personal search, prior to re-entering the Visiting Room, as required.
The visitor will be required to sign the Search Log prior to conducting the personal search. Whenever a child uses the bathroom, an appropriate adult shall be present.
If the adult enters the bathroom facilities with the child, they both are subject to a personal search.
An officer of the same sex may position themselves inside the bathroom during the use by a visitor.

Inmates are not allowed to take or give any item to or from visitors. The exception to this is items purchased from the vending machines.

Disruptive behavior of any kind will not be tolerated.

Visitors and inmates are responsible to clean up and throw away all trash left over from the vending machine items and wrappers that have been purchased during their visit.

All visits will end inside the Visiting Room.



Any visitor, including those who have prior permission to visit, may be denied entrance to the institution or told to leave the premises, if in the opinion of the Superintendent, Deputy Superintendent, or Shift Commander, the visitor's presence is likely to be injurious to the best interests of the institution or the physical safety of any person.

M.G.L., c. 266, S. 123 makes it a criminal trespass to refuse to leave a correctional institution after being ordered by an officer of the institution to do so.

Visitors, barred or suspended from other correctional facilities in the Commonwealth, may not visit Bay State Correctional Center while the suspension is in force, unless approved by the Superintendent.

Any disruptive action, which threatens the security of the institution, shall result in termination of the visit after approval of the Shift Commander.

The Visiting Room Officer shall submit a written report to the Superintendent, before completing his/her tour of duty.
All details concerning the reason(s) for termination of the visit shall be noted.
Whenever a visitor is denied entrance to the institution, or is ordered to leave the premises, the following procedures shall be followed:

The Shift Commander or designee, shall inform the visitor of the reason for such action, except when it is deemed that to specify the reason might jeopardize security interests or the safety of any person.

Where the problem is something that clearly can be remedied:

The visitor may be told that he/she may return to the institution, at some specified time, in the near future (such as the next day, or later in the day), or
Upon satisfaction of some stated condition (such as having sufficient identification or complying with dress code regulations).
In cases where this is not appropriate, the visitor shall be told to await written notification from the Superintendent, before returning.

A copy of these regulations, will be provided for review to any visitor, upon their request to the Outer Control Staff.

The Superintendent or designee, may suspend visiting privileges or bar any visitor for justifiable reasons.


If a visitor feels that they have a legitimate complaint regarding the visiting process, or wants to appeal any loss of visiting privileges that may be imposed, they may ask the Outer Control Room staff for a Visitors Complaint Form - Attachment A3 of Bay State's Procedural Statement to 103 CMR 483, or they may write to the office of the Superintendent.

All responses will be answered, in accordance with the time limits, set forth in 103 CMR 483 - Visiting Procedures Policy.




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