Diane K. Silva, Director
Central Headquarters
50 Maple Street, Suite 3
Milford, MA 01757
Phone (508) 422-3312

The Performance Measures Division studies and analyzes critical prison incidents so as to improve performance and maximize the safety of staff and inmates. The Division collects data for standards relating to public safety, institutional safety, substance abuse, mental health services, justice, academic education, health care and fiscal. Performance Measures staff analyze information collected on nearly 200 key indicators that were nationally determined to be useful across correctional agencies to gain a clear sense on how we are meeting correctional responsibilities.  Data collected is used to inform staff so that data driven decisions can be made about critical correctional operations.