Diane K. Silva, Director
Central Headquarters
50 Maple Street, Suite 3
Milford, MA 01757
Phone (508) 422-3312

The Performance Measures Division was reorganized in June 2009 to allow for an increased effort in evaluating and developing performance measures that can be used to support our performance measures model of Leadership, Management, Accountability and Performance (LMAP), to be included in the Department's first multi-year strategic plan, meet national reporting requirements set by the Association of State Correctional Administrators (ASCA) and establish a system of performance measures management. Performance measures measurement is the art and science of assessing how well an organization is achieving its goals. Over the past decade, several correctional systems have attempted to re-think how they monitor progress toward specific agency goals to ensure greater staff and agency accountability. As a result, performance measures management has grown in popularity because it allows managers to make data driven decisions. This growing trend is supported in current literature as it promotes accountability, improves service quality, reduces operational costs and maximizes safety.