Any billing or blocked call issues please call
Correctional Billing at 800-844-6591 or use the following the link below to access the Correctional Billing Services website.
New -- Securus Inmate Debit Account Information
Securus Inmate Debit Calling Account - English
Securus Inmate Debit Calling Account - Spanish
Upon incarceration, all inmates will attend an orientation class explaining the rules of the facility. At that time they will be instructed on how to access the inmate phone system.
- Changes to pre-authorized numbers occur on a weekly basis.
- Family members cannot call to have numbers added or changed to phone list.
- Any non-billing inmate telephone issues call 978-750-1900 ext 3389.
Private telephone lines have been installed in the visiting area for the convenience of inmates and their visitors.
These phones are subject to monitoring and recording.
The penalties for the damage or destruction of the phone system are disciplinary action with a possible
sanction of loss of visitation privileges and restitution for damages or replacement cost.