Partners for Trade Policies
(updated Aug 2012)

Registration: Preregistration is required for all seminars. Unless otherwise noted, registration closes at 12 noon on the business day prior to the event (see walk-in information below). Reminders will not be sent, so please mark your calendar!

Payment: We require payment at the time of registration. We accept credit cards and personal or company checks. Do not send credit card information via email. Please note that we do NOT accept credit card payments at the door! Also, we also do not accept purchase orders, nor do we invoice participants.
     Series Payment: To qualify for series pricing, all sessions must be paid prior to the first class; otherwise, the higher individual prices prevail.

Walk-Ins: There will be a $15 walk-in fee (in addition to the registration fee) for all attendees who have not registered by noon the day prior to the seminar.
     If the program description on the website indicates that the seminar is full, walk-ins are not allowed. Otherwise, you may complete a walk-in registration form by clicking here and bringing completed form to seminar. If the seminar has a fee, you must make the credit card payment in advance or bring a check payable to the University of Massachusetts. If paying by credit card, please bring copy of your receipt.

Cancellations: If you cancel your registration at least 48 hours prior to the seminar, you will be entitled to a refund MINUS a $10 processing fee. No refund will be given on notifications after that time or in any no-show situation. The Export Center reserves the right to cancel or reschedule a seminar due to insufficient enrollment or other circumstances. In this case, registration fees will be returned or credited towards a future program.
     All cancellations and refund requests must be made through Catherine Cornwell at cornwell@msbdc.umass.edu or 413-545-6309.

No Shows: Due to the costs we incur as a result of people who register for seminars and do not attend or cancel, we will bill unpaid registrants for the full cost of the seminar unless cancelled at least 48 hours prior to the event. For free seminars, no shows will be charged a fee to cover food and materials costs.

Discount Pricing: Seminars are offered a at nominal fee; therefore we do not offer any discount pricing.

Seminar materials are for attendees only.

If you have questions or need clarification on these policies, please call
413-545-6309.