Below are measures that we have in place to ensure that we are
focusing on our mission and delivering the best service possible to exporters in
Individual staff members are assigned annual deliverables
across a number of different areas, including: number of clients assisted;
number of direct counseling hours provided to clients; number of long-term
clients assisted; training programs organized; export impact generated; and
Staff members have detailed reporting requirements for
performance on deliverables and work on other projects.
All staff members are required to receive at least 24
hours of professional development training each year to ensure that they are
staying current on the latest export trends and issues affecting clients.
All staff members are required to take the Certified
Global Business Professional (CGBP) exam and achieve the CGBP credential,
which demonstrates knowledge and competency in the field of international
All clients are surveyed by the MSBDC state office for
overall satisfaction and quality control. Clients receiving over five hours
of assistance are also surveyed by phone.
All possible client successes are surveyed annually for
export economic impact.
The Export Center operating plan is updated annually with
input from all staff. This plan is based on the overall MSBDC strategic
Annual programmatic reviews are conducted by the U.S.
Small Business Administration.
Accreditation reviews are conducted every four years by
the Association of Small Business Development Centers. Accreditation
standards meet Baldrige National Quality Program requirements.