Secretary Rachel Kaprielian is a lifelong Massachusetts resident with a successful track record in customer service and governmental management. She oversees the Commonwealth’s five labor and workforce regulatory agencies: the Departments of Unemployment Assistance, Career Services, Labor Standards, Industrial Accidents, and Labor Relations. She also manages the Joint Task Force on the Underground Economy and Employee Misclassification, working with the officials in the Patrick Administration and across state government to combat workplace fraud and protect exploited workers. Sec. Kaprielian also oversees Commonwealth Corporation, a quasi-public agency focused on designing and implementing workforce strategies with external partners to address existing skills gaps and keep Massachusetts economically competitive.
From 2008 to 2014, she served as Registrar at the Registry of Motor Vehicles (RMV) Division of the Massachusetts Department of Transportation (MassDOT) where she spearheaded the multi-year strategy to dramatically expand and improve online transactions available to the state’s 4.7 million drivers and their 5.8 million registered vehicles. Prior to her role as Registrar, Kaprielian served from 1995 to 2008 as State Representative for Watertown and Cambridge where she displayed a keen dedication to constituent services, smart business strategy and consumer- friendly policy reform.