As part of our commitment to transparency and civic engagement in government, the Office of the Governor uses several tools including:

  • Twitter
  • YouTube
  • Blogs
  • Flickr
  • Public Access Television

Please review how we use them below and understand that these tools are intended to supplement, not replace, the channels currently in place for press and constituent communication (Press inquiries should be directed to 617-725-4025 and constituent questions or complaints regarding agency services should be directed to 617-725-4005 or

Please note that your use of these tools is pursuant to Records Retention Laws of the Commonwealth. 


Twitter is a free social networking site that allows users to send and read other users' updates of up to 140 characters in length.  While people use Twitter in many different ways for both personal and professional reasons, we are using Twitter at the Governor's Office as another way to keep citizens informed about what we're doing and as another way to get feedback. 

You can follow us on Twitter at

Please note:

  • We follow people back who follow us.  If you’d rather we not, send us a direct message and we’ll be happy to comply.
  • The account is maintained and monitored by a combination of Governor Baker, and members of his team.
  • While we try to respond to questions on Twitter as much as possible, if you have a question, concern or comment, you may still want to contact the Governor's Office by another method - (especially if what you have to say requires more than 140 characters!).
  • While the Governor does tweet directly and he and his staff watch and update Twitter as much as possible, please recognize that we also monitor and maintain many other channels of feedback, outreach and engagement, both in-person and online.
  • To ensure that everyone's opinions and ideas are heard, feedback on Twitter is incorporated with feedback from public meetings, email, letters, phone calls, and in-person visits.
  • This is the Official Twitter Account for the Office of the Governor and, as such, cannot and will not be used to reply to campaign-related questions or engage in dialogue or issues with a candidate. While it's not always easy to tell who exactly is on the other end of a tweet, we will do our best to adhere to this policy and ask that you direct all campaign-related questions and dialogue to the Baker Transition Team.
  • Unless you protect your updates, messages you post on Twitter are public.  Because not everyone knows that we are on Twitter, we occasionally search for ‘tweets’ that talk about Governor Baker but don’t reference our account, "@MassGovernor", and let that user know about our account. We perform this search and outreach so that we can let as many people as possible know that we’re listening and engaging.

Also note that this micro-blog is hosted by Twitter and is governed by Twitter’s separate website policies, including its Privacy Policy and Terms of Service.  These policies apply to your use of Twitter.  For questions, please contact us .



To both increase transparency and save money on video hosting and streaming, we publish all of our video content to our YouTube channel at and embed the videos back on our site. If you would like the video in another format, please contact us and we’ll be happy to provide it for you.

While we encourage you to subscribe to our videos, share them, comment on them (please note our YouTube Comment Policy), and embed them in your own sites. we often include additional context and information on our website that you might find helpful. Take some time, search around, and let us know if you can't find what you're looking for.

Send Us Your Own Video

The Governor encourages citizens to submit questions for him and his administration via video. He may periodically respond to some and members of his administration and staff will respond to others.

To ask a question, please record your video, post it on YouTube and send us the link via Twitter or through our contact us page. The Governor or a member of his staff will record a response and we will post it online for everyone to view. Please include your name and hometown when submitting a video. We will take your video and include it in our response.

Also note that videos are hosted by YouTube and is governed by YouTube’s separate website policies, including its Privacy Policy and Terms of Service.  These policies apply to your use of YouTube.  For questions, please contact us.

YouTube Comment Policy

We expect conversations to follow the rules of polite discourse and we ask that participants treat each other, as well as our employees, with respect. We will not post comments that include:

  • Profanity and vulgar or abusive language
    • Threats of physical or bodily harm
    • Sensitive information (for example, information that could compromise public safety)
    • Offensive terms that target specific ethnic or racial groups

For the benefit of robust discussion, we ask that comments remain "on-topic." This means that comments will be posted only as they relate to the topic of the video. We will not post comments that include:

  • Off-topic comments (If you have off-topic comments that are relevant to the Office of the Governor, please submit them via our contact page.
  • Questions from the media
  • Identical comments by the same user (please don't submit over and over expecting the post to show up faster) or multiple users (a group of people sending identical messages or one person submitting under different aliases). In the case of identical comments, we will approve the first submission.


FlickrWe post all of our photos to Flickr at

If you'd like to use any of our photos for a story, blog post, printing, etc., we ask that you credit, "Photo Courtesy of Gov. Charlie Baker's Office" and include the photographer's name when available.

Also note that this photo share is hosted by Flickr and is governed by Flickr’s separate website policies, including its Privacy Policy and Terms of Service.  These policies apply to your use of Flickr.  For questions, please contact us .


The Governor's Office also supports providing video content to people via local cable access centers.  Visit their website to learn more.

Records Retention Law

Please note, that Records Retention Law of the Commonwealth requires the Office of the Governor to preserve records created or received by a state employee. Pursuant to this retention requirement comments posted or messages received via an official state agency page on a third-party web-site (such as an official agency profile on a social network) will be treated as state governmental records and may be permanently archived. Information that you submit voluntarily through social media sites associated with this agency where such information is publicly available, including your name, city or town, and the substance of anything that you post may be disseminated further by being posted online at this website or be publicly discussed by a member of the administration.