Help

• The A - Z topic index is based on a review of our most popular search results. 
• Find a state agency by name using our alphabetical list.
• Find state agency contacts using the Citizen’s Guide to Massachusetts State Services.
• Contact your elected officials
• Taxes
  • email:       Taxhelp@dor.state.ma.us
  • telephone: Mon.-Fri. 8:45 a.m. - 5:00 p.m.
                    1-800-392-6089 (Toll-free in MA)
                      617- 887-6367
• Motor vehicle/drivers license related queries
  • e-mail:      Feedback@rmv.state.ma.us
  • telephone: Mon.- Fri. 9:00 a.m.-5:00 p.m.
                    1-800-858-3926 (Toll free in MA)
                    617-351-4500
• Consumer
  • e-mail:      Consumer@state.ma.us
  • telephone: Mon.- Fri. 9:00 a.m.-5:00 p.m.
                    1-888-283-3757 (Toll-free in MA)
                    617-973-8787
• Birth and death certificates
• Find information about Massachusetts cities and towns
• Foreign language resources
• Genealogy research
  

Mass.Gov Customer Support

Mass.Gov is here to help you. Our mission is to guide you to the information and resources that you need. We consider Mass.Gov a work in progress and are tracking customer feedback to make future enhancements and improve our overall customer service.

Please feel free to contact us with feedback, to report any technical problems you are experiencing using Mass.Gov, or to get help navigating our website. If you are looking for answers to specific questions, you may wish to use one of the links listed above.

Email

Mass.Gov@state.ma.us
Please provide as much detail as possible, but to safeguard your privacy,  do not send personally identifiable information (e.g., your Social Security number, tax identification number, etc.). If you choose to disregard this warning, please be aware that Mass.Gov is not responsible if confidential information you send to this e-mail address is accessed by third parties. Please see Mass.Gov's privacy policy for additional information concerning personally-identifiable information.

Telephone

Mon. - Fri. 7:00 a.m.- 6:00 p.m.
1-866-888-2808 (Toll-free Nationwide)

Fax

617-660-4565
Attn: Mass.Gov Customer Support

Mail

The Commonwealth of Massachusetts
Mass.Gov Customer Support
Information Technology Division
200 Arlington Street
Chelsea, MA 02150