By Mr. Tisei, a petition (accompanied by bill, Senate,
No. 231) of Richard R. Tisei, Bradley H. Jones, Jr., Bruce
E. Tarr, Paul J.Loscocco and other members of the General
Court for legislation relative to credit dispute
resolution. Consumer Protection and Professional
Licensure. |
Be it enacted by the Senate and House of Representatives in General Court assembled, and by the authority of the same, as follows:
SECTION 1. Clause (b) of section 56 of chapter 93 of the General Laws, as appearing in the 2004 Official Edition, is hereby amended by striking the first sentence of the third paragraph, in lines 46 and 47, and inserting in place thereof the following:-
You have a right to dispute inaccurate information by contacting the credit reporting agency directly, either in writing or by telephone. The credit reporting agency shall provide, upon request, a live representative of the credit reporting agency to assist in dispute resolution.
SECTION 2. Section 58 of said chapter 93, as so appearing, is hereby amended, in clause (a), in line 17, by deleting the word “writing” and inserting in place thereof the following:-
“writing, but shall provide consumers with the option of speaking with a live representative at any time during the dispute resolution process”
SECTION 3. Section 58 of said chapter 93, as so appearing, is hereby further amended by inserting after clause (i) the following:-
(j) At any time during the dispute process outlined in this act, the consumer shall have the right to request to speak to a live representative from the consumer reporting agency, in an attempt to resolve the dispute. The consumer reporting agency shall maintain a toll-free telephone number available to consumers for such a purpose, and shall notify consumers of its availability.
