DOT Code: 169.167-034

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Coordinates activities of clerical personnel in establishment or organization: Analyses and organizes office operations and procedures, such as typing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Evaluates office production, revises procedures, or devises new forms to improve efficiency of workflow. Establishes uniform correspondence procedures and style practices. Formulates procedures for systematic retention, protection, retrieval, transfer, and disposal of records. Plans office layouts and initiates cost reduction programs. Reviews clerical and personnel records to ensure completeness, accuracy, and timeliness. Prepares activities reports for guidance of management, using computer. Prepares employee ratings and conducts employee benefit and insurance programs, using computer. Coordinates activities of various clerical departments or workers within department. May prepare organizational budget and monthly financial reports. May hire, train, and supervise clerical staff. May compile, store, and retrieve managerial data, using computer.

Work Process Schedule

A.Keyboarding / Computer Applications - Supervision400
B.Records Management - Supervision400
C.Office Procedures - Management400
D.Communication Skills300
E.Computational Skills300
F.Mail Processing - Managerial100
G.Interpersonal / Employability Skills - Managerial Training100
H.Computation Skills - Supervision300
I.Accounts Receivable - Supervision300
J.Accounts Payable - Supervision300
K.Banking Procedures - Supervision300
L.Payroll Preparation - Supervision300
M.Inventory Control - Supervision200
N.Auditing / Reporting - Supervision300
(Every 2,000 hours = one year) Total Hours:4,000

Related Technical Instruction
The Commonwealth of Massachusetts requires 150 hours each year of related technical instruction which must be mastered by the apprentice in order to successfully complete the program. For further information, please call the Division of Apprentice Training at (617) 626-5409.