About the Performance Management Program

The Baker-Polito administration is committed to improving the experience citizens have with state government in a measurable way. Each agency is tasked with identifying its critical citizen-facing services and publicly reporting its ability to deliver a better experience for the customer. By focusing on speed, simplicity, and efficiency, agencies can improve service delivery and customer satisfaction with state government services.  

In accordance with Chapter 6A of the General Laws (as amended by Section 8 of Chapter 46 of the Acts of 2015), the agencies of The Executive Office of Labor and Workforce Development have identified the following metrics and targets. At the direction of Governor Baker, each agency has identified 1-3 customer-focused metrics and a target improvement of those metrics.

Labor and Workforce Development - Secretary Rosalin Acosta

Performance Goals and Metrics
Agency:Metric:FY17 Target:FY17 Current Performance:FY18 Target (and/or new Metric/Target):
     
Department of
Career Services
Metric:FY17 Target:FY17 Current Performance:FY18 Target (and/or new Metric/Target):
 1. Increase the percent of customers who complete training and are employed in a training related job.80%76%83%
 2.  Increase the percent of hires made by employers against career center referrals.>10% of FY16+18%>15% of  FY17
 3.  Increase the percent of employers who hire from career center referrals.>10% of FY16+6%>15% of  FY17
 4.  Improve the percent of disabled job seekers who become employed.50%45%53%
 5.  Increase percent of low income job seekers who become employed.65%62%
 
68%
 6.  Increase the percent of customers who complete an industry recognized training with a certificate, degree or credential.95%89%95%
 7.  Reduce the number of weeks collecting UI Benefits for claimants participating in the RESEA program.20.721.020.5
 8.  Increase % of Career Center Customers with significant barriers to employment (ie. low income, people with disabilities, Veterans) employed as a result of receiving services at a Career Center.62%52%65%
Department of
Labor Standards
Metric:FY17 Target:FY17 Current Performance:FY18 Target (and/or new Metric/Target):
 % of apprentice applications approved and ID card mailed within x days of receipt50 % within 4 business days. 100% within 7 business days.100%60 % within 4 business days. 100% within 7 business days.
 % of health/safety inspection reports issued to employer within x days of inspection50 % within 10 business days. 100% within 20 business days.100%60 % within 10 business days. 100% within 20 business days.
Department of Unemployment AssistanceMetric:FY17 Target:FY17 Current Performance:FY18 Target (and/or new Metric/Target):
 Average age of all pending Lower Authority Appeals< 30 Days24 Days< 30 Days**
 New employer status determinations made within 90 days> 75%78.6%> 75%**
 % of all 1st payments made within 21 days from end of
first compensable week.
> 85%76.6%> 87%
Department of
Labor Relations
Metric:FY17 Target:FY17 Current Performance:FY18 Target (and/or new Metric/Target):
 Reduce the Average Number of Weeks between Petition and Final Disposition in Contract Mediation Cases.Less than 30 weeks31.54 weeks28 weeks
 
 Reduce the Average Number of Weeks to issue a ULP Hearing Officer Decision after post hearing briefs have been filed.Less than 30 weeks28.95 weeks26 weeks
Department of
Industrial Accidents
 FY17 Target:FY17 Current Performance:FY18 Target (and/or new Metric/Target):
 Waiting times from Conciliation to Conference in the dispute resolution process.Wait times of between 8 and 12 weeks.Current wait times are at 8 to 12 weeks - on target.Maintain the waiting times in the 8 to 12 week range for 2018.
 Launch document upload project. The document upload project will allow attorneys to submit larger sized documents to the DIA for the Conference stage of the dispute resolution process. Project completion and operational launch of the upload project by June 2017.Construction phase is now complete. The project is currently in the testing phase and should be ready for launch by late Spring or early Summer. We are on-target for a launch in June 2017.The initial goal will be to have between 500-600 packets uploaded per month for the first roll out phase of three months.At the end of that period we will look to expand to full implementation of 1,000-1,200 documents uploaded per month. This will later be expanded to Conciliation and Hearing which could eventually mean between 3,000 to 5,000 documents uploaded per month by FY 2020.  
 Streamline the approval process for Workplace Safety Training Grants.Grant approval and contracts issued within 1 to 2 months.Currently, achieving full approval of work place safety training grants now takes approximately 3 to 4 months. Grant approval has been slower than expected due to additional reviews with EOLWD.By fast tracking the approval process we should be able to cut the approval time to 1 to 2 months.
 Maintain or lower DIA assessment rate.Assessment rate of 5.6% was established in July of 2016.Assessment rate remains 5.6% and current budget trends point to a level or reduced assessment rate for FY'18. DIA will seek to maintain the current Assessment Rate of 5.6% or lower it through prudent fiscal management.  

Outside Section 8 - Chapter 6A of the General Laws

SECTION 8. Chapter 6A of the General Laws is hereby amended by striking out section 4A, as appearing in the 2014 Official Edition, and inserting in place thereof the following section: - Section 4A. In coordination with the office of the governor, each secretary shall, at the executive office and agency level: (i) develop measurable, outcome-based performance goals and a focused set of performance metrics to track progress and execution; (ii) measure performance on an ongoing basis against the goals and metrics; and (iii) establish strategies to improve government performance informed by the goals and metrics. Each secretary shall, in coordination with the office of the governor, make the performance goals and the secretary’s progress in reaching those goals available annually online not later than March 1.