Protecting the integrity of the unemployment insurance program is a responsibility that we take seriously.
Through our Program Integrity Department, the Massachusetts Department of Unemployment Assistance focuses on the prevention, detection, investigation and prosecution of those who defraud or attempt to defraud the unemployment insurance program.
DUA works with other agencies
Numerous actions are taken to prevent and detect the fraudulent collecting of benefits. For instance, our Program Integrity Department regularly compares wage records reported by employers with records of current UI claims to ensure that claimants who work part-time while collecting UI benefits report those earnings to DUA.
The Department of Revenue provides our Program Integrity Department with a weekly report of workers added to employers' payrolls. This "new hire" report is also matched against UI records to check that claimants who return to work do not continue to collect benefits. It is important for both workers and employers to be aware that eligibility for UI benefits ends on the day an individual starts full-time work.
To prevent fraud, our Program Integrity Department matches records with those of other state and federal agencies including the Social Security Administration, the state Department of Corrections, and others.
Once DUA establishes that a claimant has collected unemployment insurance benefits to which he or she was not entitled, the Program Integrity Department's Collection Unit aggressively works to recover the overpaid benefits. A variety of collection tools are utilized including criminal and civil prosecutions, the interception of Massachusetts state income tax refunds, mail dunning, and the offset of any future unemployment benefits. Additionally, DUA levies a 12 percent annual interest charge against any outstanding overpayment balance if the claimant was determined to be "at fault".
You can help
We welcome information from concerned citizens who know of workers who continue to collect UI benefits while they are employed.
You can report individuals who are collecting benefits while working full-time and employers who are paying workers and not reporting wages via any one of these methods:
1. Completing the DUA Fraud Hotline Complaint Form
2. Calling the Fraud Hotline — 1-800-354-9927
3. Emailing firstname.lastname@example.org
4. Writing to the U.I. Program Integrity Department, P.O. Box 8610, Boston, MA 02114. Or Fax to 617-723-5312
Employers can also download an Anti-Fraud Poster .
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