An overpayment occurs when you receive benefits to which you were not entitled.

Repayment is required in all cases where you are determined “at fault” for the overpayment because you failed to provide required information, or if you provided erroneous information. If you fail to repay an “at fault” overpayment, an interest penalty will be assessed against the outstanding overpayment balance. You are responsible for repaying the original overpayment and any assessed interest penalty.

If the overpayment was not your fault and repayment would present a financial hardship, you may request a waiver. You can apply for a waiver using UI Online or contact the TeleClaim Center for a waiver application, which requires completing information on your income, financial assets and property. You must provide all of the information requested and submit it to the Benefits Collection Department for a determination. If your waiver request is denied, you have the right to a further appeal.

If you are unable to repay the entire amount of your overpayment in full, you may establish a repayment agreement using UI Online or contact the Benefits Collection Department. DUA will recover overpayments by withholding any new weekly unemployment benefits to which you may be entitled. Also, DUA will intercept any Massachusetts state income tax refund due to you to recover an un-repaid overpayment.