The Massachusetts Department of Unemployment Assistance (DUA) is pleased to offer direct deposit of unemployment benefit payments to new and existing eligible claimants. With Direct Deposit, your weekly unemployment insurance payment is electronically deposited into your checking or statement savings account. Direct Deposit offers many benefits including faster access to your funds. 

Please note that direct deposit does not replace your request for benefit payment weekly. You must continue to request for benefit payment using UI Online or by calling TeleCert.  


Account Verification Period

When you sign up for direct deposit, there is a nine (9) business day account verification period between the day you sign up for direct deposit and the day that your benefits can be electronically sent to your bank. This time period is used to confirm your account information and the transit/routing number of your financial institution. Any future payments will be put on hold the day that you sign up for direct deposit, and if you are eligible for benefits, they will be paid retroactively once your direct deposit is established.

If you change your direct deposit information, the same (9) calendar day account verification period will apply before benefits can be deposited to the new account; any benefits that are due in the account verification period will be sent to you once your direct deposit is established.


How to Set Up, Cancel or Change Direct Deposit Information

DUA provides two easy and secure ways using the phone or web for claimants to set up direct deposit or make changes to an existing direct deposit. Step-by-step instructions by phone or web.


Frequently Asked Questions and Answers

If you have any questions, please review the Frequently Asked Questions and Answers, or call the TeleClaim Center at 1-617-626-6800 (or toll free 1-877-626-6800 from area codes 351, 413, 508, 774 or 978).