At any time during your unemployment insurance claim period, you may set up, cancel or change your direct deposit using two easy and secure ways -- phone or web.

 

Set up Direct Deposit by Phone
Cancel Direct Deposit by Phone
Change Direct Deposit Information by Phone
Set Up, Cancel or Change Direct Deposit Information online via Web
Sample Check
Account Verification Period

 

Please have the following information handy:

  • Your Social Security Number.
  • The routing number of your financial institution.
  • The account number of your checking or statement savings account


By Phone:

Simply call DUA TeleClaims at 1-617-626-6800 or toll free 1-877-626-6800 from area codes 351, 413, 508, 774 or 978.  

Select option 3 for direct deposit. Follow the voice prompt and enter the information using the keypad on your telephone. Do not enter dashes between the numbers.


Set Up Direct Deposit By Phone

  1. Select option 1 from the direct deposit menu.
  2. Enter your nine (9)-digit Social Security Number.
  3. Enter your four (4)-digit TeleCert Personal Identification Number (PIN). Your PIN was selected at the time you initiated your unemployment claim.
  4. Enter the nine (9)-digit routing number of your financial institution. This number is located at the bottom of your check. See sample check below.
    Do not use a deposit slip to verify the routing number. The nine (9)-digit routing number should start in the range of 01-12; 21-32 or 61-72. It must not start with a 5. If you want your benefits deposited into your statement savings account, contact your financial institution for the routing and account number.
  5. Enter your entire account number followed by the pound (#) sign. This number follows the routing number and is also located at the bottom of your check. See sample check below. Do not include the check number.
  6. Select the type of account -- 1 for checking or 2 for statement savings (passbook accounts are not eligible). Please verify that your account is still active and has not been closed, if you have not used it in a while.
  7. You will be asked to confirm your approval of direct deposit by certifying several statements. This completes your direct deposit signup process.
  8. Be sure to wait until you hear a "Thank You" message confirming your request before you exit the call.

Please note that direct deposit does not replace the weekly certification of your eligibility for unemployment benefits. You must continue to request weekly benefits and certify your eligibility using TeleCert or UI Online.  
 


Cancel Direct Deposit

  1. Select option 2 from the direct deposit menu.
  2. Enter your nine (9)-digit Social Security Number.
  3. Enter your four (4)-digit TeleCert Personal Identification Number (PIN).
  4. Be sure to wait until you hear a message confirming that your direct deposit has been cancelled before you exit the call.

Please note that direct deposit cancellation will take effect immediately. 


Change Direct Deposit Information 

  1. Select option 3 from the direct deposit menu.
  2. Then, follow steps 2 through 8 in the "Set Up Direct Deposit" section above. Be sure to enter your new account information.
Via the Web:
Login to UI Online -- 5:00 a.m. to 10:00 p.m. daily.  

1. Login to UI Online using your username and password. Your Homepage and a menu of services will be displayed. 
2. Select View and Maintain Account Information.
3. Then select Payment Method Options - click Edit.
4. Select the Direct Deposit button and click Submit.
5. In the Maintain Payment Information screen, enter the following information only if select direct deposit as your payment method. 

  1. Select the bank account type:  Checking or Savings
  2. Enter your bank’s Routing Transit Number.
  3. Click Verify to confirm your bank’s name.  Your Bank Name will be displayed.
  4. Enter your Bank Account Number.    

6. Click Submit if the information entered is correct. 

Sample Check

sample check

Important: To ensure accurate processing of your direct deposit, you should contact your financial institution to verify the nine (9)-digit routing number of your financial institution, the account number you plan to use for direct deposit and the account status, if you have not used the account in a while. Do not use a deposit slip for your checking or savings account to verify the routing number. The nine (9)-digit routing number should start in the range of 01-12; 21-32 or 61-72. It must not start with a 5.

Account Verification Period

When you sign up for direct deposit, there is a nine calendar day account verification period between the day you sign up for direct deposit and the day that your benefits can be electronically sent to your bank. This time period is used to confirm your account information and the transit/routing number of your financial institution. If you are eligible for benefits in the period before your direct deposit is established, your payment will be sent via your prior payment method, or via check to your current mailing address to prevent payment delays. 

If you change your direct deposit information, the same nine calendar day account verification period will apply before benefits can be deposited to the new account.