At any time during your unemployment insurance claim period, you may set up, cancel or change your direct deposit using two easy and secure ways -- phone or web.
Set up Direct Deposit by Phone
Cancel Direct Deposit by Phone
Change Direct Deposit Information by Phone
Set Up, Cancel or Change Direct Deposit Information online via Web
Account Verification Period
Please have the following information handy:
- Your Social Security Number.
- The routing number of your financial institution.
- The account number of your checking or statement savings account
Simply call DUA Direct Deposit at (617) 626-6570.
• Press 1 for English
• Press 2 for Spanish
• Press 3 for Portuguese
• Press 4 for Cantonese
Please note that direct deposit does not replace the weekly certification of your eligibility for unemployment benefits. You must continue to request weekly benefits and certify your eligibility using TeleCert or UI Online.
Please note that direct deposit cancellation will take effect immediately.
|Login to UI Online -- 5:00 a.m. to 10:00 p.m. daily.|
1. Login to UI Online using your username and password. Your Homepage and a menu of services will be displayed.
6. Click Submit if the information entered is correct.
Important: To ensure accurate processing of your direct deposit, you should contact your financial institution to verify the nine (9)-digit routing number of your financial institution, the account number you plan to use for direct deposit and the account status, if you have not used the account in a while. Do not use a deposit slip for your checking or savings account to verify the routing number. The nine (9)-digit routing number should start in the range of 01-12; 21-32 or 61-72. It must not start with a 5.
When you sign up for direct deposit, there is a nine calendar day account verification period between the day you sign up for direct deposit and the day that your benefits can be electronically sent to your bank. This time period is used to confirm your account information and the transit/routing number of your financial institution. Any future payments will be put on hold the day that you sign up for direct deposit, and if you are eligible for benefits, they will be paid retroactively once your direct deposit is established.
If you change your direct deposit information, the same nine calendar day account verification period will apply before benefits can be deposited to the new account.