• Always tell DUA about any change that could affect your eligibility—any wages you earn or jobs that you obtain. If you move, please make sure you tell us your new address.
  • Whether you choose to use UI Online or TeleCert to request benefit payment, it is important that you go online or call every week.
  • If you return to work full-time, stop requesting benefit payments.
  • If you are outside of the country you may not be considered available for work.  Below are some of the reasons you would not be considered available if your are outside the US:

•     To visit family and friends
•     To study
•     To take a vacation
•     To accompany a spouse

Continuing to request benefits after you have returned to work full-time is considered fraud. To prevent fraud, DUA matches records with those of other state and federal agencies including the Massachusetts Department of Revenue, the Social Security Administration, the state Department of Corrections, and others.

  • If you get a part-time job while you are receiving benefits, report your earnings to DUA.
  • Conduct an active search for work and keep up-to-date records of your work search activities.
  • Use the employment services provided by One-Stop Career Centers to help you get back to work as quickly as possible.
  • If you are disqualified for any reason, you have the right to file an appeal. It is important to file your appeal within the time period specified by law.
  • If you need training to help you find new employment, please review information about obtaining training approval.