DUA has recently identified a multi-state Unemployment Insurance Fraud Operation that is currently affecting a small number of individuals in Massachusetts. DUA urges both claimants and employers to be monitoring communications from DUA and to notify DUA right away of any suspicious activity by contacting our Fraud Unit at 1-800-354-9927.

Regular UI Online Hours:  6:00 am - 10:00 pm daily. 
Due to scheduled system maintenance, UI Online will not be available:
o Every week  from 7:00 pm Friday - 7:00 am Saturday; and
o Every 1st and 3rd Saturday of the month from 3:00 pm to 6:00 am on Sunday.

Apply for Benefits Log in to my Account

Notice:  If you use IE 10 browser and you are misdirected to the Employer Login screen, please turn on your Compatibility View.
For new users:  Computer requirements | Quick Start Guide | UI Guide pdf format of A Guide to Benefits and Employment Services file size 1MB
Not able to use UI Online? Telephone services are available. To apply for UI benefits by phone, call the TeleClaim Center.  To request your benefit payment by phone, call TeleCert. See the new TeleCert Questions.
Want to switch from TeleCert to UI Online? Follow instructions to switch pdf format of How to switch from IVR to UI Online .  

News and Advisory for Claimants

Special grants available to assist with reemployment for workers laid off from these companies:  Lonza, Intel, Avery Dennison, Staples and the New England Primate Center.  Please contact Christine Smith at Employment & Training Resources at 508 766 5700 ext 718.

For previous WebCert and TeleCert users:  You may be asked for your mother's maiden name to set-up a new password in UI Online.  Please only enter the first four letters of the maiden name in the field when requested.

Beware of UI Scams: Learn more.  

FAQs about UI Online: Learn more.