The Department of Unemployment Assistance (DUA) strives to provide prompt and courteous service. We understand that during peak periods, it may be difficult to get through our TeleClaim Centers. So we've provided another way for claimants to get in touch with us. Please choose one of the following Unemployment Insurance (UI) topics that relates to you. Be sure to select the right topic to ensure the quickest response to your question. Generally, most emails will be answered within 2 - 4 business days.
If you don't have a specific question about your claim, we recommend that you check DUA's website, www.mass.gov/dua
, as most information and updates are provided there.