Go to Mass.gov home.
  • State Offices & Courts
  • State A-Z Topics
  • State Forms

No Active Alerts

  • Skip to main content
  • Need help resizing text?
The Official Website of the Executive Office of Labor and Workforce Development (EOLWD)
Labor and Workforce Development

Main Menu

  • The current page belongs to the main category of Unemployment Insurance
    Expand Unemployment Insurance
    • Filing A Claim
      • Initial Claim
      • Weekly Benefit
      • Issues with Claims
    • Programs and Services for Claimants
      • Medical Security Program (MSP)
      • Section 30 Training Opportunities
      • Job Seeker Services
    • Assistance Programs
      • Mass 2-1-1
      • Basic Needs
      • Child Care
    • Filing UI Contribution
      • Unemployment Insurance
      • Unemployment Health Insurance (UHI)
      • Employer Contributions
    • Business Support
      • WorkSharing
      • Labor Market Information
      • Recruiting and Hiring
    • Resources
      • Contact Information
      • Forms and Publications
      • Frequently Asked Questions
    See all 7 topics in Unemployment Insurance
    Workplace Faud
  • Job Services
    Expand Job Services
    • Preparing For Your Job Search
      • Career Planning
      • Creating Resumes
      • Writing Your Cover Letter
    • Finding A Job
      • Online Job Search
      • Networking
      • Interview Tips
    • Training Opportunities
      • Choosing the Right Type of Training
      • Finding a School or Program
      • Financial Aid for Training
    • Specialized Job Seeker Services
      • Veterans' Programs and Services
      • Workers With Disabilities
      • Unemployment Insurance Claimants
    • Services for Employers
      • Recruiting and Hiring
      • Training Programs
      • Layoff Aversion and Assistance
    • Resources
      • Upcoming Events
      • Multi-Lingual Forms
      • Find a Career Center Near You
    one stop career right
  • Labor Standards
    Expand Labor Standards
    • Division of Wage Standards
      • Minimum Wage Program
      • Prevailing Wage Program
    • Occupational Safety and Health Programs
      • Massachusetts Workplace Safety and Health Program
      • On-site Consultation
      • Occupational Lead Poisoning Registry
    • Lead Program
      • Lead Applications and Forms
      • Lead License Lists
      • RRP
    • Asbestos Program
      • Asbestos License and Certification Applications
      • Asbestos License Lists
    • Division of Apprentice Standards
      • Apprenticeship for Employers
      • Apprenticeship for Workers
      • Sponsoring Apprentices
    lead logo right
  • Workers' Compensation
    Expand Workers' Compensation
    • Injured Workers
      • Injured Workers' FAQs
      • How Workers' Comp Works
      • Filing your Workers' Compensation Claim
      • more... of Injured Workers
    • Employers
      • Office Of Safety
      • Investigations, Office of
      • Overview
      • more... of Employers
    • Attorneys
      • DMS
      • Attorney FAQ's
      • Best Practices
      • more... of Attorneys
    • Forms and Publications
      • Workers' Compensation Forms
      • Employer's Guide to Workers' Compensation
      • Injured Workers' Guide To WC
      • more... of Workers' Compensation Forms and Publications
    • Directions and Contact Information for DIA Offices
      • Boston
      • Fall River
      • Lawrence
      • more... of Directions and Contact Information for DIA Offices
    • Online Services
      • Online Login
      • Apply For A DIA Online Account
      • Online Payments
      • more... of Online Services
    verify
  • Labor Relations
    Expand Labor Relations
    • Policies and Procedures
      • In Person Investigation
      • Clarification or Amendment Guidelines
    • Decisions
      • 2012 Decisions
      • 2011 Decisions
    • Statutes
      • M.G.L. c.23C
      • M.G.L. c.23, 90, Et Seq
      • Chapter 120 of the Acts of 2007
    LWD Logo
  • Labor Market Information
    Expand Labor Market Information
    • Employment and Jobs
      • Current Employment Statistics (CES-790)
      • Employment and Wages (ES-202)
    • Labor Force
      • Labor Force and Unemployment Rates
      • Cities and towns by selected area
    • Occupations
      • Occupational Employment and Wage Statistics (OES)
      • Occupation Projections by Title
      • Projections by Area
    • Massachusetts Projections
      • Occupation Projections by Title
      • Projections by Area
    • Employers
      • Largest Employers
      • Employer Locator by City and NAICS
    • Data/Statistics
      • Current Employment Statistics (CES-790)
      • Employment and Wages (ES-202)
      • Labor Force/Unemployment Rates
    lmi right

Breadcrumbs

  1. Home
  2. Unemployment Insurance
  3. Contact Us
  4. Questions or Issues Regarding your UI Claim

Questions or Issues Regarding your UI Claim

The Department of Unemployment Assistance (DUA) strives to provide prompt and courteous service. We understand that during peak periods, it may be difficult to get through our TeleClaim Centers. So we've provided another way for claimants to get in touch with us. Please choose one of the following Unemployment Insurance (UI) topics that relates to you. Be sure to select the right topic to ensure the quickest response to your question. Generally, most emails will be answered within 2 - 4 business days.

If you don't have a specific question about your claim, we recommend that you check DUA's website, www.mass.gov/dua, as most information and updates are provided there.

  • Are you having problems with WebCert? (UI Online Services)

    You do not remember your user name/password, or you are having trouble accessing the service. - Recover your Webcert password.
    - Use this form to let us know if the system is down.

     

    NOTE: UI Online for Workers works optimally with Internet Explorer Version 6.0 browser. Other browsers may experience problems displaying content.

  • Do you want to know the status your claim?

    It takes about 3 weeks to process a new claim.

    Please contact us if you filed your claim at least 3 weeks ago and you have not heard about your claim status. You can also login to Webcert to check the status of your claim.

  • Do you have questions regarding your eligibility?

    If you have a question regarding your eligibility for UI benefits, not answered in the FAQs.

    UI eligibility FAQs

  • Do you have a question about your UI check/payment?

    You have not received your unemployment check/payment, or you want to verify your payment amount. You can login to Webcert to verify your payment information (amount and date of most recent payment).

  • Do you have a question concerning health insurance while unemployed?

    If you have questions regarding your eligibilty for the Medical Security Program (MSP), or you need to follow-up on your application or payment reimbursement.

    - MSP FAQs.

  • Are you not able to get through to file or reopen a claim?

    You have been unable to speak to a representative due to high call volume/long wait times. 

    FAQs on Filing or Reopening a claim.

  • Do you need to speak to an adjuster concerning your claim?

    Your claim has not been resolved because you need to speak to an adjuster to give a statement. ( ie quit/fired from job.) It has been at least three weeks since you filed your claim.

    - Issues with claims FAQ

  • Do you have questions regarding the UI Hearing process?

    You have been disqualified from collecting benefits and do not understand the appeal process and/or how to appeal the decision.

    - Issues with claims FAQs

  • Are you a Business with a UI-related question?

    Use this form if you are a business and have UI-related questions.  For QUEST-related questions, click here.

  • Other UI question which does not fall under the previous topics?

    Use this form only for Unemployment Insurance questions which do not fall under any of the above topics on this page.

  • If you have general feedback regarding your experience with the UI process?

    If you would like to share your experience or ideas for any aspect of the UI process.

Complementary Content

© 2013 Commonwealth of Massachusetts.
Mass.Gov® is a registered service mark of the Commonwealth of Massachusetts.

  • Site Policies
  • Need Help
  • Contact Us
  • Jobs